Este site irá ter funcionalidade limitada enquanto fazemos manutenção para melhorar a sua experiência. Se um artigo não resolve o seu problema e quiser colocar uma questão, temos a nossa comunidade de apoio à espera de o ajudar em @FirefoxSupport no Twitter, /r/firefox no Reddit.

Pesquisar no apoio

Evite burlas no apoio. Nunca iremos solicitar que telefone ou envie uma mensagem de texto para um número de telefone ou que partilhe informações pessoais. Por favor, reporte atividades suspeitas utilizando a opção "Reportar abuso".

Saber mais

Firefox becoming unresponsive after trying to visit a website in a new tab.

  • 2 respostas
  • 1 tem este problema
  • 36 visualizações
  • Última resposta por ohagandavid

more options

I'm having a persistent problem with Firefox and my computer. After browsing for a while when I open a new tab and try to load a web page large parts of Firefox become unresponsive, for example I can close other tabs, move tabs, use websites in other Firefox windows largely unaffected but I cannot view other tabs in the window I opened the crashing tab. The unresponsive tab just sits there with a loading animation in the tab name, white screen, what ever website I tried to visit cleared from the address bar.

Opening additional tabs is possible but the crashing window will not switch to those tabs, while in another window I can open a new tab but actually visiting a site or opening a link in a new tab will crash that window.

Opening new windows once I'm crashing results in a crashed window regardless if I use the empty page or load a URL.

Lastly if I click on a link before a tab crashes nothing will happen. No tab will open, no tabs will crash, the link won't turn purple. But at this point I can go fully about my business reading the existing loaded content in all my working tabs and windows. Opening the link in a new tab with context menus will crash the new tab immediately.

Once a tab has crashed I am forced to close the browser. It usually takes a while to fully shutdown, but it's never unresponsive enough to need to be killed in the Task Manager.

And sometimes this entire process corrupts my profile and I get to re-login to everything on the web again.

Now, here's the frustrating part. I don't know how to troubleshoot this. The issue has persisted through: - Firefox versions 67, 68, and 70 - My machine was re-imaged with a new Windows image when I was upgraded to an SSD. The previous image didn't have Firefox preinstalled, the new image did(68). I purged that and installed 70 and the issue continues. - I have disabled hardware acceleration multiple times(because my profile keeps getting reset). - There are no crash logs. - I haven't taken to time to reproduce the error with no extensions but I've A/B tested that I can crash running just uBlock or just Tusk. I'm not running a lot of extensions because the profile keeps getting reset. - Firefox isn't actually crashing, no crash reports are being generated, Windows event log is clean.

I'm having a persistent problem with Firefox and my computer. After browsing for a while when I open a new tab and try to load a web page large parts of Firefox become unresponsive, for example I can close other tabs, move tabs, use websites in other Firefox windows largely unaffected but I cannot view other tabs in the window I opened the crashing tab. The unresponsive tab just sits there with a loading animation in the tab name, white screen, what ever website I tried to visit cleared from the address bar. Opening additional tabs is possible but the crashing window will not switch to those tabs, while in another window I can open a new tab but actually visiting a site or opening a link in a new tab will crash that window. Opening new windows once I'm crashing results in a crashed window regardless if I use the empty page or load a URL. Lastly if I click on a link before a tab crashes nothing will happen. No tab will open, no tabs will crash, the link won't turn purple. But at this point I can go fully about my business reading the existing loaded content in all my working tabs and windows. Opening the link in a new tab with context menus will crash the new tab immediately. Once a tab has crashed I am forced to close the browser. It usually takes a while to fully shutdown, but it's never unresponsive enough to need to be killed in the Task Manager. And sometimes this entire process corrupts my profile and I get to re-login to everything on the web again. Now, here's the frustrating part. I don't know how to troubleshoot this. The issue has persisted through: - Firefox versions 67, 68, and 70 - My machine was re-imaged with a new Windows image when I was upgraded to an SSD. The previous image didn't have Firefox preinstalled, the new image did(68). I purged that and installed 70 and the issue continues. - I have disabled hardware acceleration multiple times(because my profile keeps getting reset). - There are no crash logs. - I haven't taken to time to reproduce the error with no extensions but I've A/B tested that I can crash running just uBlock or just Tusk. I'm not running a lot of extensions because the profile keeps getting reset. - Firefox isn't actually crashing, no crash reports are being generated, Windows event log is clean.

Modificado por ohagandavid a

Solução escolhida

Found out I was in an old group in the organization that was being pushed Firefox ESR for testing. After every update a few hours later the system would overwrite Firefox with the older version causing the crashes.

Ler esta resposta no contexto 👍 0

Todas as respostas (2)

more options

Wait the auto gathered information says I'm on Firefox 68.1.0esr?

  • EDIT* I just updated to 70. Again? Going to try and get this to crash.

Modificado por ohagandavid a

more options

Solução escolhida

Found out I was in an old group in the organization that was being pushed Firefox ESR for testing. After every update a few hours later the system would overwrite Firefox with the older version causing the crashes.