Este site irá ter funcionalidade limitada enquanto fazemos manutenção para melhorar a sua experiência. Se um artigo não resolve o seu problema e quiser colocar uma questão, temos a nossa comunidade de apoio à espera de o ajudar em @FirefoxSupport no Twitter, /r/firefox no Reddit.

Avatar for Username

Pesquisar no apoio

Evite burlas no apoio. Nunca iremos solicitar que telefone ou envie uma mensagem de texto para um número de telefone ou que partilhe informações pessoais. Por favor, reporte atividades suspeitas utilizando a opção "Reportar abuso".

Saber mais

Esta discussão foi arquivada. Se precisar de ajuda, por favor, coloque uma nova questão.

My Android phone and desktop computer are both logged in to the same Firefox account and have sync enabled, but are not syncing.

  • 3 respostas
  • 1 tem este problema
  • 1 visualização
  • Última resposta por Andrew

mehmet.alpaslan
mehmet.alpaslan
more options

Hi there,

I'm running Firefox on OS X 10.15.1 and on Android 10.0. I am logged in to the same Firefox account on both devices and have sync enabled; however, when I try to access synced tabs on Firefox on desktop, I do not see my phone (in fact, I just have the menu that says to connect another device, which takes me to a page where I can text a link to my phone with the Firefox download link). Similarly, on my phone I do not see my desktop device listed. Both devices have the option to sync all content enabled. Can anyone please help? This is the last barrier that is keeping me from switching to Firefox full time, and I'd love to solve it.

I have reinstalled Firefox on both devices; and under my account settings I am able to see both the Desktop and Android versions of Firefox as registered devices under my account.

Hi there, I'm running Firefox on OS X 10.15.1 and on Android 10.0. I am logged in to the same Firefox account on both devices and have sync enabled; however, when I try to access synced tabs on Firefox on desktop, I do not see my phone (in fact, I just have the menu that says to connect another device, which takes me to a page where I can text a link to my phone with the Firefox download link). Similarly, on my phone I do not see my desktop device listed. Both devices have the option to sync all content enabled. Can anyone please help? This is the last barrier that is keeping me from switching to Firefox full time, and I'd love to solve it. I have reinstalled Firefox on both devices; and under my account settings I am able to see both the Desktop and Android versions of Firefox as registered devices under my account.

Modificado por mehmet.alpaslan a

Todas as respostas (3)

Andrew
Andrew
  • Moderator
more options

Please try logging out from both your phone and laptop and logging back in using the same login credentials on both devices. You can also try rebooting both devices. If this is your first time, it may take some time to sync, so please be patient.

mehmet.alpaslan
mehmet.alpaslan Proprietário da pergunta
more options

Thanks for the response, Andrew! I've attempted to log out and log back in; reinstall; and reboot both devices (and Firefox installations) with no success.

Andrew
Andrew
  • Moderator
more options

When did you create your Firefox Account?

What is your Firefox sync status? See How do I know the status of my sync?

What type of information are you syncing? Make sure you've selected the appropriate boxes. See How do I choose what information to sync on Firefox?