Este site irá ter funcionalidade limitada enquanto fazemos manutenção para melhorar a sua experiência. Se um artigo não resolve o seu problema e quiser colocar uma questão, temos a nossa comunidade de apoio à espera de o ajudar em @FirefoxSupport no Twitter, /r/firefox no Reddit.

Avatar for Username

Pesquisar no apoio

Evite burlas no apoio. Nunca iremos solicitar que telefone ou envie uma mensagem de texto para um número de telefone ou que partilhe informações pessoais. Por favor, reporte atividades suspeitas utilizando a opção "Reportar abuso".

Saber mais

Esta discussão foi arquivada. Se precisar de ajuda, por favor, coloque uma nova questão.

Can't import old profile to Vresion 68

  • 1 resposta
  • 1 tem este problema
  • 1 visualização
  • Última resposta por Matt

martingb2
martingb2
more options

I backed up my Thunderbird profile and updated my PC to Windows 10 with a fresh install of Thunderbird V68. (My old windows 7 Thunderbird was very old - I can't remember which version, maybe 4-5 years old)

Now when I try to use the backed up profile on the new Thunderbird installation I get an error message about differences with version 68 and asks do I want to create a new profile - there is no option to use the old profile. if I create a new profile, none of the old emails are transfererd. How do re-instate all my old emails?

I backed up my Thunderbird profile and updated my PC to Windows 10 with a fresh install of Thunderbird V68. (My old windows 7 Thunderbird was very old - I can't remember which version, maybe 4-5 years old) Now when I try to use the backed up profile on the new Thunderbird installation I get an error message about differences with version 68 and asks do I want to create a new profile - there is no option to use the old profile. if I create a new profile, none of the old emails are transfererd. How do re-instate all my old emails?

Todas as respostas (1)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

open Thunderbird, from the troubleshooting information on the help menu, select the show profile button.

Close Thunderbird.

Windows file manager will have open showing you the current profile folder Thunderbird is using. It should contain a prefs.js file.

Open your profile backup folder and locate the prefs.js file in the backup. Once this is showing in the file manger press Ctrl+A to select everything in the folder, all files and folders. Then press CTRL+C to copy everything that is selected.

open the profile folder where you first saw the prefs.js file. Make sure to click on the folder name so it is selected. Press Ctrl+V, that will initiate a paste of your old profile. This should start raising prompts about replacing files, lots of them. Select the do not prompt option when our sick of being asked to replace a file.

If you are not prompted to replace files, the paste is going to the wrong place.

once the paste is complete, start Thunderbird. It should "just work"