Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Este site irá ter funcionalidade limitada enquanto fazemos manutenção para melhorar a sua experiência. Se um artigo não resolve o seu problema e quiser colocar uma questão, temos a nossa comunidade de apoio à espera de o ajudar em @FirefoxSupport no Twitter, /r/firefox no Reddit.

Avatar for Username

Pesquisar no apoio

Evite burlas no apoio. Nunca iremos solicitar que telefone ou envie uma mensagem de texto para um número de telefone ou que partilhe informações pessoais. Por favor, reporte atividades suspeitas utilizando a opção "Reportar abuso".

Saber mais

Esta discussão foi arquivada. Se precisar de ajuda, por favor, coloque uma nova questão.

I Exited FF, on restart it crashed, a few times, then crashed in safemode, finally started in safemode

  • 1 resposta
  • 1 tem este problema
  • 4 visualizações
  • Última resposta por mnalep

mnalep
mnalep
more options

SO, I had 2 windows and 11,678 tabs open. (I guess I hoard). Anyways, FF slow response times caused me to do a FILE/EXIT. (I've noticed after restart, my response times go back to normal).

While doing the FILE/EXIT, FF crashed. I was surprised by that. In the popup I selected RESTART. But, that crashed again. On the next popup dialogue box I selected QUIT. Then I opened FF again (after verifying all the processes in TASK MANGER had ended. That crashed. I again selected RESTART in the popup. Crashed again. Then selected QUIT. I clicked on FF to start, and this time the SAFEMODE popup appeared. I selected SAFEMODE - but that attempt crashed also. On the next popup I tried RESTART - and another crash. Finally, I tried SAFEMODE again, and FF is now running in safemode. I did notice it had 1 less tab - 11,677 now.

So, I read that if FF crashes during a SAFEMODE startup - it's likely not an extension, theme, or hardware acceleration issue.

So, I am in SAFEMODE right now. I don't know what to look for at this point. Can someone help me? Can anyone read the crash reports to see what my issue might be? Or give me other advice before trying to EXIT safemode and start FF again in normal mode?

The last several submitted FF crashes from today are below:

bp-f761cf01-26f2-42ef-b4e2-03e660200918 9/18/2020, 1:08 PM View bp-7839254b-88da-4729-930e-7233d0200918 9/18/2020, 1:06 PM View bp-057e8abe-ef9f-48f1-a2e8-669d40200918 9/18/2020, 1:05 PM View bp-6af49bc1-8f81-4fad-85e7-3e57e0200918 9/18/2020, 1:04 PM View bp-a5b215a1-9eea-4a2a-89d0-f0f5f0200918 9/18/2020, 1:01 PM View bp-20130da3-5563-4730-a873-5aeb40200918 9/18/2020, 1:00 PM View

SO, I had 2 windows and 11,678 tabs open. (I guess I hoard). Anyways, FF slow response times caused me to do a FILE/EXIT. (I've noticed after restart, my response times go back to normal). While doing the FILE/EXIT, FF crashed. I was surprised by that. In the popup I selected RESTART. But, that crashed again. On the next popup dialogue box I selected QUIT. Then I opened FF again (after verifying all the processes in TASK MANGER had ended. That crashed. I again selected RESTART in the popup. Crashed again. Then selected QUIT. I clicked on FF to start, and this time the SAFEMODE popup appeared. I selected SAFEMODE - but that attempt crashed also. On the next popup I tried RESTART - and another crash. Finally, I tried SAFEMODE again, and FF is now running in safemode. I did notice it had 1 less tab - 11,677 now. So, I read that if FF crashes during a SAFEMODE startup - it's likely not an extension, theme, or hardware acceleration issue. So, I am in SAFEMODE right now. I don't know what to look for at this point. Can someone help me? Can anyone read the crash reports to see what my issue might be? Or give me other advice before trying to EXIT safemode and start FF again in ''normal ''mode? The last several submitted FF crashes from today are below: bp-f761cf01-26f2-42ef-b4e2-03e660200918 9/18/2020, 1:08 PM View bp-7839254b-88da-4729-930e-7233d0200918 9/18/2020, 1:06 PM View bp-057e8abe-ef9f-48f1-a2e8-669d40200918 9/18/2020, 1:05 PM View bp-6af49bc1-8f81-4fad-85e7-3e57e0200918 9/18/2020, 1:04 PM View bp-a5b215a1-9eea-4a2a-89d0-f0f5f0200918 9/18/2020, 1:01 PM View bp-20130da3-5563-4730-a873-5aeb40200918 9/18/2020, 1:00 PM View

Todas as respostas (1)

mnalep
mnalep Proprietário da pergunta
more options

I have some other weird problems also. One of the FF windows has all my BOOKMARKS, the other window dose not.

The window that has all the bookmarks, does not have the <, or > directional scroll buttons on the menu bar, but the window that is missing most of my bookmarks does!

This all started when I tried to end some of the processes in TASK MANAGER that seemed like they were not getting any activity, and i thought they were 'dead' processes from a few of the windows that failed to open after an earlier crash. (I had about 5 windows open at that time, but now only have 2 that came back after restarts).