Este site irá ter funcionalidade limitada enquanto fazemos manutenção para melhorar a sua experiência. Se um artigo não resolve o seu problema e quiser colocar uma questão, temos a nossa comunidade de apoio à espera de o ajudar em @FirefoxSupport no Twitter, /r/firefox no Reddit.

Avatar for Username

Pesquisar no apoio

Evite burlas no apoio. Nunca iremos solicitar que telefone ou envie uma mensagem de texto para um número de telefone ou que partilhe informações pessoais. Por favor, reporte atividades suspeitas utilizando a opção "Reportar abuso".

Saber mais

Esta discussão foi arquivada. Se precisar de ajuda, por favor, coloque uma nova questão.

Linux Mint updated Firefox to 89.0.2. Lost History and Bookmarks. No Old Firefox data.

  • 3 respostas
  • 1 tem este problema
  • 96 visualizações
  • Última resposta por dschroed13

dschroed13
dschroed13
more options

Firefox was one of the system updates I installed today on my Linux Mint 19.3. I updated it and discovered all history and bookmarks are gone. I have no Old Firefox Data folder. I tried about:profiles but the only other profile is the default Linux one. I tried to Restore from Import and Backup in Manage Bookmarks for several different dates, but only get "Unable to process the backup file" error. I also tried to choose several .json files from the STG-backups-FF-8x folders in Linux Downloads directory, but it doesn't seem to do anything. I've tried using Timeshift to restore from previous system dates, but it would only create Firefox folders with the same outcomes as above. I don't really care about history, but I have a lot of bookmarks that would be very difficult to recreate.

Thanks, in advance, for any help getting my bookmarks back!

Firefox was one of the system updates I installed today on my Linux Mint 19.3. I updated it and discovered all history and bookmarks are gone. I have no Old Firefox Data folder. I tried about:profiles but the only other profile is the default Linux one. I tried to Restore from Import and Backup in Manage Bookmarks for several different dates, but only get "Unable to process the backup file" error. I also tried to choose several .json files from the STG-backups-FF-8x folders in Linux Downloads directory, but it doesn't seem to do anything. I've tried using Timeshift to restore from previous system dates, but it would only create Firefox folders with the same outcomes as above. I don't really care about history, but I have a lot of bookmarks that would be very difficult to recreate. Thanks, in advance, for any help getting my bookmarks back!

Solução escolhida

So, I continued to try previous Timeshift system recovery dates. I had to go back to a system backup from 30 days previous, and thankfully, it finally works! I was able to recover my Firefox history and bookmarks (at least from 30 days ago, which is much better than not at all)!

Ler esta resposta no contexto 👍 0

Todas as respostas (3)

dschroed13
dschroed13 Proprietário da pergunta
more options

Solução escolhida

So, I continued to try previous Timeshift system recovery dates. I had to go back to a system backup from 30 days previous, and thankfully, it finally works! I was able to recover my Firefox history and bookmarks (at least from 30 days ago, which is much better than not at all)!

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Note that this "Unable to process the backup file" error is an indication that places.sqlite is corrupted. This can usually be fixed by deleting all places.sqlite files with Firefox closed to make Firefox rebuild the file from a recent JSON backup or possibly by restoring a JSON backup manually.

See also:

You can use the button on the "Help -> More Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.

dschroed13
dschroed13 Proprietário da pergunta
more options

Thank you for your response. I will keep your information available for the next time I get these issues (hopefully, never). Meanwhile, as of now, the restore from an old backup worked!