Este site irá ter funcionalidade limitada enquanto fazemos manutenção para melhorar a sua experiência. Se um artigo não resolve o seu problema e quiser colocar uma questão, temos a nossa comunidade de apoio à espera de o ajudar em @FirefoxSupport no Twitter, /r/firefox no Reddit.

Pesquisar no apoio

Evite burlas no apoio. Nunca iremos solicitar que telefone ou envie uma mensagem de texto para um número de telefone ou que partilhe informações pessoais. Por favor, reporte atividades suspeitas utilizando a opção "Reportar abuso".

Saber mais

Tabs are increasingly often not loading

  • 2 respostas
  • 1 tem este problema
  • 6 visualizações
  • Última resposta por FredMcD

more options

Whenever opening a new tab, Firefox only shows a blank window. Reloading doesn't help (more accurately, reloading doesn't happen when you try to activate it). This happens everywhere, also on this very website.

Frequency is increasing. It started a few days ago with one tab in 5-10 showing a blank, to 3 or 4 attempts required to open any page.

I've uninstalled Chrome last month because it would always run a single processor core at max capacity, even when Chrome wasn't opened. If you don't fix this, I might end up with with Edge or something. Which stinks, but less than Firefox at this point.

Whenever opening a new tab, Firefox only shows a blank window. Reloading doesn't help (more accurately, reloading doesn't happen when you try to activate it). This happens everywhere, also on this very website. Frequency is increasing. It started a few days ago with one tab in 5-10 showing a blank, to 3 or 4 attempts required to open any page. I've uninstalled Chrome last month because it would always run a single processor core at max capacity, even when Chrome wasn't opened. If you don't fix this, I might end up with with Edge or something. Which stinks, but less than Firefox at this point.
Capturas de ecrã anexadas

Todas as respostas (2)

more options

Could the problem be caused by an extension? https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems

If you can't find an answer any other way, you could test Troubleshoot Mode. https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems

These articles may also help: https://support.mozilla.org/en-US/kb/websites-dont-load-troubleshoot-and-fix-errors https://support.mozilla.org/en-US/kb/switching-chrome-firefox

I had the problem recently with a few pages only. A Greasemonkey script was the problem.

EDIT: That reminded me. You can check with Web Developer tools: https://support.mozilla.org/en-US/questions/1349234#answer-1440233

Modificado por Terry a

more options

You can check for issues caused by a corrupted or incomplete Visual C++ installation that is missing runtime components (Redistributable Packages) required by Firefox, especially VCRUNTIME140_1.dll.

Install both 32-bit and 64-bit "Visual Studio 2015, 2017 and 2019" downloads, (x86: vc_redist.x86.exe and x64: vc_redist.x64.exe) from https://support.microsoft.com/help/2977003/the-latest-supported-visual-c-downloads