Este site irá ter funcionalidade limitada enquanto fazemos manutenção para melhorar a sua experiência. Se um artigo não resolve o seu problema e quiser colocar uma questão, temos a nossa comunidade de apoio à espera de o ajudar em @FirefoxSupport no Twitter, /r/firefox no Reddit.

Pesquisar no apoio

Evite burlas no apoio. Nunca iremos solicitar que telefone ou envie uma mensagem de texto para um número de telefone ou que partilhe informações pessoais. Por favor, reporte atividades suspeitas utilizando a opção "Reportar abuso".

Saber mais

Missing Folders after updtate

  • 3 respostas
  • 0 têm este problema
  • 7 visualizações
  • Última resposta por Matt

more options

After auto update to 102.2.2 NONE of my folders appear! Accounts are intact - but no email or local folders appear.

I tried this (did not work) : 'Menu icon > Help > More Troubleshooting Information

Under 'Application Basics' - Profile Folder - click on 'Open Folder'

A new window opens showing contents of your 'profile name' folder

Exit Thunderbird now - this is important

Scroll down - delete all of the following files.

folderCache.json folderTree.json session.json xulstore.json Start Thunderbird

check you have this : 'View > Folders > select 'All

I see a folder \AppData\Roaming\Thunderbird\Profiles\w1mt54e1.default-release that looks like it has all my stuff in it. When I do: "Under 'Application Basics' - Profile Folder - click on 'Open Folder'" that is the folder that opens.

I hope someone can help I have no access to all my email. I'm kind of freeking out.

After auto update to 102.2.2 NONE of my folders appear! Accounts are intact - but no email or local folders appear. I tried this (did not work) : ''''Menu icon > Help > More Troubleshooting Information Under 'Application Basics' - Profile Folder - click on 'Open Folder' A new window opens showing contents of your 'profile name' folder Exit Thunderbird now - this is important Scroll down - delete all of the following files. folderCache.json folderTree.json session.json xulstore.json Start Thunderbird check you have this : 'View > Folders > select 'All''''' I see a folder \AppData\Roaming\Thunderbird\Profiles\w1mt54e1.default-release that looks like it has all my stuff in it. When I do: "Under 'Application Basics' - Profile Folder - click on 'Open Folder'" that is the folder that opens. I hope someone can help I have no access to all my email. I'm kind of freeking out.
Capturas de ecrã anexadas

Todas as respostas (3)

more options

Just a suggestion: rightclick on an account and see if 'subscribe' allows access to the folders.

more options

No that did not help.

more options

does using the "troubleshoot mode" on the help menu see any change after Thunderbird restarts in that mode?