Firefox crashes on start-up, even in safe mode
Hi, just as title describes, I'm unable to launch Firefox on my computer right now. I think the app MIGHT have automatically updated itself while I left it open overnight, but I'm not sure. All I know is, I'm unable to launch it after it crashed itself while I wasn't looking, and I don't want to factory-reset it because I have a ton of pages open and don't want to have to reopen them. What do I do?
Crash ID: bp-072b8eec-9024-4c7e-9723-ba6c20221008
(If there's any other information on my computer that I can go fetch to solve the issue, I can do so easily, just tell me)
Solução escolhida
I was not aware of any security softwares I have installed, if anything all I have is the default stuff that comes with windows 10; other versions of Firefox were already running just fine; I did not need to try to use another windows account (not like I have any anyways) nor go into Safe Mode.
In the end, I did my own research, and found what "refreshing Firefox" meant and did, and after learning I would lose any of my stuff I just did that and the problem fixed itself. After further investigation, I had made a copy of the previous Profile (before it got substituted after "refreshing") and it seems like it somehow got corrupted on its own without me doing anything? Not really sure what happened, but it was not getting detected by the browser well nor was it able to load up once I made it work (it kept doing the same crash-on-start-up that it was doing before the "refresh").
So I guess I solved my own issue here, in the end.
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What security software are you running? As a test, try downloading another version to see if it runs. https://www.mozilla.org/en-US/firefox/all/#product-desktop-release Also try under another windows account. If needed, try windows in Safe Mode.
Solução escolhida
I was not aware of any security softwares I have installed, if anything all I have is the default stuff that comes with windows 10; other versions of Firefox were already running just fine; I did not need to try to use another windows account (not like I have any anyways) nor go into Safe Mode.
In the end, I did my own research, and found what "refreshing Firefox" meant and did, and after learning I would lose any of my stuff I just did that and the problem fixed itself. After further investigation, I had made a copy of the previous Profile (before it got substituted after "refreshing") and it seems like it somehow got corrupted on its own without me doing anything? Not really sure what happened, but it was not getting detected by the browser well nor was it able to load up once I made it work (it kept doing the same crash-on-start-up that it was doing before the "refresh").
So I guess I solved my own issue here, in the end.