Mozilla Relay is experiencing issues with call and text delivery. We’re working on a fix. Check Mozilla Status for updates.

Este site irá ter funcionalidade limitada enquanto fazemos manutenção para melhorar a sua experiência. Se um artigo não resolve o seu problema e quiser colocar uma questão, temos a nossa comunidade de apoio à espera de o ajudar em @FirefoxSupport no Twitter, /r/firefox no Reddit.

Pesquisar no apoio

Evite burlas no apoio. Nunca iremos solicitar que telefone ou envie uma mensagem de texto para um número de telefone ou que partilhe informações pessoais. Por favor, reporte atividades suspeitas utilizando a opção "Reportar abuso".

Saber mais

may i recover my passwords?

more options

may i recover my passwords that erased from my account? i was still logged on my phone, but my data have gone with passwords... i beg you, i need password for mega...

may i recover my passwords that erased from my account? i was still logged on my phone, but my data have gone with passwords... i beg you, i need password for mega...

Todas as respostas (2)

more options

You could try retrieving lost passwords by using the logins-backup.json file in a user Profile folder of one of your devices. Although this would need to be done sooner rather than later.

If you do not know where the Profile folder is, see here: https://support.mozilla.org/en-US/kb/profiles-where-firefox-stores-user-data

Close all Firefox windows. Move logins.json to a backup folder. Copy logins-backup.json to a backup folder. Rename logins-backup.json to logins.json. Restart Firefox.

If this doesn't work you can always exit Firefox and then restore the original two files from the backup folder.

more options

you can reset passwords if the site you are trying to get into have reset button and you have written your email its easy recovery