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Freeze or Crash on Grouped by View in any Unified Folder

  • 5 respostas
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  • Última resposta por Wayne Mery

Thea
Thea
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Hi,

I am running thunderbird-115.12.2-1 and Arch Linux and have the following Problem:

- I am using Unified Folders - Online search is disabled - If I change the view in any Unified Folder with more than 1 source folder to grouped by Thunderbird freezes and sometimes crashes - It does not matter what the sort by value is - Any time I switch from a not grouped by unified folder back to grouped by Thunderbird freezes and crashes sometimes again - The length of the freeze depends on the numbers of source folders for the unified folder. E.g. for my Inbox with 11 source folders between 5 and 10 minutes

I already tried - disable all addons - clear the disk cache - set mail.server.default.use_condstore to true - delete global-messages-db.sqlite

https://www.reddit.com/r/Thunderbird/comments/y795od/comment/jwk1kyp/

Right now the group by feature is not usable for me but makes it so much more clearer that I don't want to miss it.

Can you help me ?

Hi, I am running thunderbird-115.12.2-1 and Arch Linux and have the following Problem: - I am using Unified Folders - Online search is disabled - If I change the view in any Unified Folder with more than 1 source folder to grouped by Thunderbird freezes and sometimes crashes - It does not matter what the sort by value is - Any time I switch from a not grouped by unified folder back to grouped by Thunderbird freezes and crashes sometimes again - The length of the freeze depends on the numbers of source folders for the unified folder. E.g. for my Inbox with 11 source folders between 5 and 10 minutes I already tried - disable all addons - clear the disk cache - set mail.server.default.use_condstore to true - delete global-messages-db.sqlite https://www.reddit.com/r/Thunderbird/comments/y795od/comment/jwk1kyp/ Right now the group by feature is not usable for me but makes it so much more clearer that I don't want to miss it. Can you help me ?

Todas as respostas (5)

Wayne Mery
Wayne Mery
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How is the crash behavior different from a freeze?

Thea
Thea Proprietário da pergunta
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After the crash Thunderbird is not running annymore. There is no active process after a crash. During a freeze Thunderbird is not responsive.

Sometime Thunderbird recovers from a freeze and sometimes it crashes and stops the process.

Wayne Mery
Wayne Mery
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What are your crash IDs? https://support.mozilla.org/en-US/kb/thunderbird-crashes

They will be listed at help > Troubleshooting information

Thea
Thea Proprietário da pergunta
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I am not able to open the crash report inside thunderbird.

~/.thunderbird/Crash\ Reports/LastCrash containts 1701771167 but is last modified in December 2023. There is no current crash report.

Troubleshooting Information are to long for answer here so I pasted them in a pastebin https://paste.systemli.org/?24f30b5c509dfd34#Cw3hGvkfuLsFtrxcC136rTQQhqK1oewQDV8iztepvnhN

Wayne Mery
Wayne Mery
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OK. So you are not getting the crash reporter.

You might be hitting https://bugzilla.mozilla.org/show_bug.cgi?id=698093. I'll have to think about this.