Este site irá ter funcionalidade limitada enquanto fazemos manutenção para melhorar a sua experiência. Se um artigo não resolve o seu problema e quiser colocar uma questão, temos a nossa comunidade de apoio à espera de o ajudar em @FirefoxSupport no Twitter, /r/firefox no Reddit.

Avatar for Username

Pesquisar no apoio

Evite burlas no apoio. Nunca iremos solicitar que telefone ou envie uma mensagem de texto para um número de telefone ou que partilhe informações pessoais. Por favor, reporte atividades suspeitas utilizando a opção "Reportar abuso".

Saber mais

Esta discussão foi arquivada. Se precisar de ajuda, por favor, coloque uma nova questão.

I can't find the FireFox forum

  • 1 resposta
  • 2 têm este problema
  • 5 visualizações
  • Última resposta por the-edmeister

elaurvick
elaurvick
more options

You tell us to search the forums for an answer to a question.

I searched the help, the FAQs, in fact your whole miserable website and I can't find any way to get into the forums. I've clicked on every tab, and although some of them are labeled "forums" they take me to this page to enter a new question.

Could you PLEASE put up a tab that takes us directly to the forum? I managed to get in and register because I was asking a question, but if you really want us to search before we ask, you have to let us get in!

You tell us to search the forums for an answer to a question. I searched the help, the FAQs, in fact your whole miserable website and I can't find any way to get into the forums. I've clicked on every tab, and although some of them are labeled "forums" they take me to this page to enter a new question. Could you PLEASE put up a tab that takes us directly to the forum? I managed to get in and register because I was asking a question, but if you really want us to search before we ask, you have to let us get in!

Todas as respostas (1)

the-edmeister
the-edmeister
  • Moderator
more options

This forum is the hardest to use that I have encountered in the last 12 years I have been on the internet. The software isn't suited to a "support forum", IMO. And with the recent changes, including the requirement to login before posting, the "traffic" is like 1/3 of what it was 2 months ago before the change to MediaWiki from TikiWiki. For the number of English speaking users world-wide, I don't think this "forum" ever had the "traffic" commensurate with the number of users needing help.
IMO, this is a better place to get Firefox support.
http://forums.mozillazine.org/viewforum.php?f=49

"Ask a question" is the key!
Bookmark this page for asking a new question.
https://support.mozilla.com/en-US/questions/new

Or this one for accessing the "forum" directly.
https://support.mozilla.com/en-US/questions