Este site irá ter funcionalidade limitada enquanto fazemos manutenção para melhorar a sua experiência. Se um artigo não resolve o seu problema e quiser colocar uma questão, temos a nossa comunidade de apoio à espera de o ajudar em @FirefoxSupport no Twitter, /r/firefox no Reddit.

Pesquisar no apoio

Evite burlas no apoio. Nunca iremos solicitar que telefone ou envie uma mensagem de texto para um número de telefone ou que partilhe informações pessoais. Por favor, reporte atividades suspeitas utilizando a opção "Reportar abuso".

Saber mais

My bookmarks are missing from the bookmark menu and the restore doesn't work. Any ideas?

  • 2 respostas
  • 8 têm este problema
  • 1 visualização
  • Última resposta por sepdodson

more options

My bookmarks in the toolbar are still present; however, all bookmarks that I had saved under the pull down menu and had sorted into folders are missing. I tried restoring from a previous backup, but when I tried this (using multiple dates) I get a message saying "Unable to process the backup file". Any suggestions on what I can do to get them back?

Thanks, Shannon

My bookmarks in the toolbar are still present; however, all bookmarks that I had saved under the pull down menu and had sorted into folders are missing. I tried restoring from a previous backup, but when I tried this (using multiple dates) I get a message saying "Unable to process the backup file". Any suggestions on what I can do to get them back? Thanks, Shannon

Todas as respostas (2)

more options
more options

Thanks for your reply, but I ended up moving the backups to my desktop and completely uninstalling Firefox and then re-installing it anew. Once I did that, Firefox was able to process the bookmark backup file and my bookmarks were back. Your way may have been easier, I just did it the hard way as it was the only way I could figure things out.