Este site irá ter funcionalidade limitada enquanto fazemos manutenção para melhorar a sua experiência. Se um artigo não resolve o seu problema e quiser colocar uma questão, temos a nossa comunidade de apoio à espera de o ajudar em @FirefoxSupport no Twitter, /r/firefox no Reddit.

Avatar for Username

Pesquisar no apoio

Evite burlas no apoio. Nunca iremos solicitar que telefone ou envie uma mensagem de texto para um número de telefone ou que partilhe informações pessoais. Por favor, reporte atividades suspeitas utilizando a opção "Reportar abuso".

Saber mais

Esta discussão foi arquivada. Se precisar de ajuda, por favor, coloque uma nova questão.

firefox crashes as soon as the page loads it is completely unusable

  • 1 resposta
  • 15 têm este problema
  • 4 visualizações
  • Última resposta por cor-el

Kimbers
Kimbers
more options

i got a update prompt from firefox a few hours ago which i installed and now it wont work as soon as the page loads it crashes it wont even stay on long enough to figure out the problem i swear by firefox i have used its for years and never had any problems with it ever if i recall but lately it has been freezing and crashing often i feel like i am using internet explorer and thats bad but now i cant get it to work at all and am forced to downgrade to a lesser program WHAT IS GOING ON????? as for crash ids and troubleshooting info none of that even comes up

i got a update prompt from firefox a few hours ago which i installed and now it wont work as soon as the page loads it crashes it wont even stay on long enough to figure out the problem i swear by firefox i have used its for years and never had any problems with it ever if i recall but lately it has been freezing and crashing often i feel like i am using internet explorer and thats bad but now i cant get it to work at all and am forced to downgrade to a lesser program WHAT IS GOING ON????? as for crash ids and troubleshooting info none of that even comes up

Todas as respostas (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Do a clean (re)install:

  • Download a fresh Firefox copy and save the file to the desktop.
  • http://www.mozilla.com/firefox/all.html
  • Uninstall your current Firefox version and remove the Firefox program folder before installing that copy of the Firefox installer.
  • Don't remove personal data if you uninstall the current version.
  • It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
  • It may not be necessary to create a new profile, so first try if it works with your current profile and if not then create a new profile.

Your bookmarks and other profile data are stored elsewhere (not in the Firefox program folder) and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.