Este site irá ter funcionalidade limitada enquanto fazemos manutenção para melhorar a sua experiência. Se um artigo não resolve o seu problema e quiser colocar uma questão, temos a nossa comunidade de apoio à espera de o ajudar em @FirefoxSupport no Twitter, /r/firefox no Reddit.

Pesquisar no apoio

Evite burlas no apoio. Nunca iremos solicitar que telefone ou envie uma mensagem de texto para um número de telefone ou que partilhe informações pessoais. Por favor, reporte atividades suspeitas utilizando a opção "Reportar abuso".

Saber mais

Downloaded Firefox 4--computer asks over and over to restart, Firefox will not load, cannot remove it!!

  • 4 respostas
  • 20 têm este problema
  • 4 visualizações
  • Última resposta por s_bblatt

more options

I received an update message after my system had installed the newest Firefox 3. something, approximately 4 days ago. (Today is 3/22, so about 3/17--18) The newest update , when started, took me to the Mozilla homepage, where It was suggested I download and comment on the new Firefox 4---I do not normally do this, but am so impressed with Firefox versus most others, that I did, now, I cannot open Firefox at all, the older version, 3. something, is not in my system, only 4, but my system/PC upon trying to open the new Firefox, prompts me over and over to restart the system, (which I have done 3 times) I figured I would then simply remove it, (Firefox 4) and either try it again, or re-install the newest 3. something---I cannot remove it, even using my anti-virus program to do so, it simply prompts over and over to restart, wether I try to open, remove, or access it in any way---I do not wish to use system restore, but that seems my only option, please help!!!

I received an update message after my system had installed the newest Firefox 3. something, approximately 4 days ago. (Today is 3/22, so about 3/17--18) The newest update , when started, took me to the Mozilla homepage, where It was suggested I download and comment on the new Firefox 4---I do not normally do this, but am so impressed with Firefox versus most others, that I did, now, I cannot open Firefox at all, the older version, 3. something, is not in my system, only 4, but my system/PC upon trying to open the new Firefox, prompts me over and over to restart the system, (which I have done 3 times) I figured I would then simply remove it, (Firefox 4) and either try it again, or re-install the newest 3. something---I cannot remove it, even using my anti-virus program to do so, it simply prompts over and over to restart, wether I try to open, remove, or access it in any way---I do not wish to use system restore, but that seems my only option, please help!!!

Todas as respostas (4)

more options

I have similar problem. I installed FF4 this morning - didn't like that all of my addons were incompatible so I system restored back to before the installation... then Firefox simply wouldn't load. Even system restoring back to the FF4 installation didn't do anything so I have to use IE now...

more options

Thats what I am doing/using--hate it---slower than a politician!----

more options

Here is a proposed solution: http://support.mozilla.com/my/questions/707226

more options

I had the same problem and the solution is quite simple:

- delete all data that has to do with Firefox and Mozilla - Reinstall the new version Firefox 4

You have to make sure that everything is deleted and well yes you will lose your profile data but at least it works again without any problem.