Este site irá ter funcionalidade limitada enquanto fazemos manutenção para melhorar a sua experiência. Se um artigo não resolve o seu problema e quiser colocar uma questão, temos a nossa comunidade de apoio à espera de o ajudar em @FirefoxSupport no Twitter, /r/firefox no Reddit.

Avatar for Username

Pesquisar no apoio

Evite burlas no apoio. Nunca iremos solicitar que telefone ou envie uma mensagem de texto para um número de telefone ou que partilhe informações pessoais. Por favor, reporte atividades suspeitas utilizando a opção "Reportar abuso".

Saber mais

Esta discussão foi arquivada. Se precisar de ajuda, por favor, coloque uma nova questão.

Why would the ability to enable cookies be grayed out?

  • 2 respostas
  • 4 têm este problema
  • 6 visualizações
  • Última resposta por cor-el

jasonrj
jasonrj
more options

Someone called me today to get help enabling cookies in Firefox 10 on Windows.

On the Privacy tab we had selected Use custom settings for history but the option to accept cookies was grayed out. The drop-down box was selected to Keep until I close Firefox, but we could not change it since it was grayed out.

Private browsing was not enabled, what would cause the ability to enable cookies to be grayed out?

Someone called me today to get help enabling cookies in Firefox 10 on Windows. On the ''Privacy'' tab we had selected ''Use custom settings for history'' but the option to accept cookies was grayed out. The drop-down box was selected to ''Keep until I close Firefox'', but we could not change it since it was grayed out. Private browsing was not enabled, what would cause the ability to enable cookies to be grayed out?

Todas as respostas (2)

the-edmeister
the-edmeister
  • Moderator
more options

A security application or anti-malware application on that PC may have taken over the handing of cookies from Firefox and is preventing those prefs in Firefox from being available to the user.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Do any prefs show as locked if you click the Status header to sort by status?

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).