Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Este site irá ter funcionalidade limitada enquanto fazemos manutenção para melhorar a sua experiência. Se um artigo não resolve o seu problema e quiser colocar uma questão, temos a nossa comunidade de apoio à espera de o ajudar em @FirefoxSupport no Twitter, /r/firefox no Reddit.

Pesquisar no apoio

Evite burlas no apoio. Nunca iremos solicitar que telefone ou envie uma mensagem de texto para um número de telefone ou que partilhe informações pessoais. Por favor, reporte atividades suspeitas utilizando a opção "Reportar abuso".

Saber mais

Firefox crashes

  • 2 respostas
  • 1 tem este problema
  • 7 visualizações
  • Última resposta por AndreasM

more options

Firefox crashes when I try to start it. A box appears that says the firefiox has crashed. It gives the option of restarting firefox, but when clicked the window pops back up.

Firefox crashes when I try to start it. A box appears that says the firefiox has crashed. It gives the option of restarting firefox, but when clicked the window pops back up.

Todas as respostas (2)

more options

I don't see anything helpful in the Firefox 9.0.1 crash report for the bp-ID you furnished, https://crash-stats.mozilla.com/report/index/4639e49c-c3d5-473f-bb12-d3b9a2120218 ...or in the related bug report,

   716386 NEW Startup crash @ nsRefPtr<.>::~nsRefPtr<.> | nsThread::Dispatch

Here is what the Firefox 9 version of Latest Firefox issues suggests, so try this first:


Firefox crashes on startup

The latest version of Firefox fixes problems that caused it to crash when you start it. Please download and reinstall Firefox to fix it:

Note: If you are still having problems with Firefox crashing after installing the latest version, see Troubleshoot Firefox crashes (closing or quitting unexpectedly) for additional help.


This article may also help:

more options

I have the same problem after I have updated to IE9:

https://support.mozilla.org/de/questions/919839

Did you also update your INternet Explorer?