Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Este site irá ter funcionalidade limitada enquanto fazemos manutenção para melhorar a sua experiência. Se um artigo não resolve o seu problema e quiser colocar uma questão, temos a nossa comunidade de apoio à espera de o ajudar em @FirefoxSupport no Twitter, /r/firefox no Reddit.

Pesquisar no apoio

Evite burlas no apoio. Nunca iremos solicitar que telefone ou envie uma mensagem de texto para um número de telefone ou que partilhe informações pessoais. Por favor, reporte atividades suspeitas utilizando a opção "Reportar abuso".

Saber mais

No uninstall.exe for Firefox 12 & constantly crashes..

  • 4 respostas
  • 45 têm este problema
  • 31 visualizações
  • Última resposta por MagnumFrost

more options

Every time I open Firefox, it runs for a few seconds and then closes on its own. I have restarted the computer, ran full system virus scans (found nothing), ran malware/spyware removal programs (found nothing), & I tried running it in safe mode (still closes itself). Firefox doesn't recognize it as a crash & I can't get the Troubleshooting Information or a list of Plugins because it won't stay open long enough. Also there is NO uninstall.exe in the 'C:\Program Files (x86)\Mozilla Firefox' folder, nor is there any option to uninstall directly through the 'Control Panel\Programs\Programs and Features'. I hate IE and don't like Chrome so I hope someone can help. Thanks.

Every time I open Firefox, it runs for a few seconds and then closes on its own. I have restarted the computer, ran full system virus scans (found nothing), ran malware/spyware removal programs (found nothing), & I tried running it in safe mode (still closes itself). Firefox doesn't recognize it as a crash & I can't get the Troubleshooting Information or a list of Plugins because it won't stay open long enough. Also there is NO uninstall.exe in the 'C:\Program Files (x86)\Mozilla Firefox' folder, nor is there any option to uninstall directly through the 'Control Panel\Programs\Programs and Features'. I hate IE and don't like Chrome so I hope someone can help. Thanks.

Modificado por Sentient#6 a

Solução escolhida

Let's try reinstalling Firefox.

If you open up IE or chrome, and go to www.getfirefox.com, download a Fresh version of Firefox from there. Install it over your old version of Firefox (all your data will be preserved), then restart your PC. Try to start Firefox up in Diagnose Firefox issues using Troubleshoot Mode (which temporarily disables all extensions and customizations for troubleshooting). Does it work in Safe Mode?

Ler esta resposta no contexto 👍 1

Todas as respostas (4)

more options

Solução escolhida

Let's try reinstalling Firefox.

If you open up IE or chrome, and go to www.getfirefox.com, download a Fresh version of Firefox from there. Install it over your old version of Firefox (all your data will be preserved), then restart your PC. Try to start Firefox up in Diagnose Firefox issues using Troubleshoot Mode (which temporarily disables all extensions and customizations for troubleshooting). Does it work in Safe Mode?

Modificado por user633449 a

more options

Thank you very much Tyler. That fixed the problems I was having. Though admittedly I'm still concerned as to how the uninstall.exe disappeared in the first place. It's in there now, along with quite a few other .dll files that were missing. I have a data cap, and when it's reached my connection is slower than dial-up. So I was hoping I wouldn't have to download it again, but after dealing with Chrome all day I decided I had enough lol. Thanks again. Hope that helps the other people having this issue.

more options

...and I didn't think it would be as simple as re-installing it either. Glad it wasn't some long complicated procedure though.

more options

i have this same problem(i use windows 7), i fresh installed and it still doesnt work, it also does this on my dads computer (vista). i even reverted to previous versions to check and see if that would work and it works great with firefox 7.0.1 and that puzzles me. i really need firefox for schoolwork and my dad needs it for work. we have both tried re-installing and no luck yet....i wish i could at least keep it open to see the error console. (oh, and ive already tried safe mode)