![Firefox logo](https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/products/2020-04-14-08-36-13-8dda6f.png)
compability checker for add ons always when I start Firefox 14.0.1
I updated from Firefox 13.0.1 to 14.0.1 and every time I start Firefox I get a window that checks for compatibility of add ons then when Firefox loads up it opens two tabs, one is the welcome page and the othr is my home page
Solução escolhida
Hi,
You can try to Reset Firefox via Help (Alt + H) > Troubleshooting Information.
(To revert to the previous profile, close the new profile, start Firefox and choose the *.default profile. While the Profile Manager is open, you can also delete the newly reset profile (the one containing random numbers)).
Ler esta resposta no contexto 👍 2Todas as respostas (3)
Solução escolhida
Hi,
You can try to Reset Firefox via Help (Alt + H) > Troubleshooting Information.
(To revert to the previous profile, close the new profile, start Firefox and choose the *.default profile. While the Profile Manager is open, you can also delete the newly reset profile (the one containing random numbers)).
Which security software (firewall, anti-virus) do you have?
For Avast you can check:
- Avast -> Additional Protection -> Browser Protection -> under Mozilla Firefox, uncheck the "Run this browser sandboxed" checkbox
You can check the home page setting.
- https://support.mozilla.org/kb/How+to+set+the+home+page - Firefox supports multiple home pages separated by '|' symbols
See also:
It is possible that there is a problem with the file(s) that store the extensions registry.
Delete the files extensions.* (e.g. extensions.sqlite, extensions.ini, extensions.cache) and compatibility.ini in the Firefox profile folder to reset the extensions registry.
New files will be created when required.
See "Corrupt extension files":
- http://kb.mozillazine.org/Unable_to_install_themes_or_extensions
- https://support.mozilla.org/kb/Unable+to+install+add-ons
If you see disabled, not compatible, extensions in "Tools > Add-ons > Extensions" then click the Tools button at the left side of the Search Bar (or click the "Find Updates" button in older Firefox versions) to check if there is a compatibility update available.
I thank you for the reply it was very helpful. I reset Firefox and now it is working perfectly.