Este site irá ter funcionalidade limitada enquanto fazemos manutenção para melhorar a sua experiência. Se um artigo não resolve o seu problema e quiser colocar uma questão, temos a nossa comunidade de apoio à espera de o ajudar em @FirefoxSupport no Twitter, /r/firefox no Reddit.

Avatar for Username

Pesquisar no apoio

Evite burlas no apoio. Nunca iremos solicitar que telefone ou envie uma mensagem de texto para um número de telefone ou que partilhe informações pessoais. Por favor, reporte atividades suspeitas utilizando a opção "Reportar abuso".

Saber mais

Esta discussão foi arquivada. Se precisar de ajuda, por favor, coloque uma nova questão.

Crash on start

  • 2 respostas
  • 1 tem este problema
  • 9 visualizações
  • Última resposta por lizcb

lizcb
lizcb
more options

Firefox 17 worked fine for a few days but now crashes immediately on start. I get the message "Firefox had a problem and crashed immediately." I can open it in safe mode and while in safe mode, removed all extensions, but it still crashes immediately. Also crashes when I try to create a new profile.

Using Windows 7 Pro 64-bit with 32-bit Firefox.

Firefox 17 worked fine for a few days but now crashes immediately on start. I get the message "Firefox had a problem and crashed immediately." I can open it in safe mode and while in safe mode, removed all extensions, but it still crashes immediately. Also crashes when I try to create a new profile. Using Windows 7 Pro 64-bit with 32-bit Firefox.

Todas as respostas (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Try to disable hardware acceleration in Firefox.

If you have submitted crash reports then please post the IDs of one or more crash reports that have this format:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the IDs of the submitted crash reports on the about:crashes page.

  • You can open the about:crashes page via the location bar, like you open a website.

See:

If you can't open Firefox then see:

lizcb
lizcb Proprietário da pergunta
more options

Thank you. I did uncheck the hardware acceleration and Firefox does now open. However, I find it very strange that v17 worked flawlessly for 3 days (updated on 11/20) with hardware acceleration checked and then suddenly didn't anymore.

Also, what I've been doing is checking the acceleration once Firefox is up because I DO notice a difference. I'm trying to remember to uncheck it before I close Firefox.

Oh, and I updated my graphics card driver to the latest version (9/2012) which made no difference.