We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Este site irá ter funcionalidade limitada enquanto fazemos manutenção para melhorar a sua experiência. Se um artigo não resolve o seu problema e quiser colocar uma questão, temos a nossa comunidade de apoio à espera de o ajudar em @FirefoxSupport no Twitter, /r/firefox no Reddit.

Avatar for Username

Pesquisar no apoio

Evite burlas no apoio. Nunca iremos solicitar que telefone ou envie uma mensagem de texto para um número de telefone ou que partilhe informações pessoais. Por favor, reporte atividades suspeitas utilizando a opção "Reportar abuso".

Saber mais

Esta discussão foi arquivada. Se precisar de ajuda, por favor, coloque uma nova questão.

All of my settings and add ons are gone

  • 2 respostas
  • 4 têm este problema
  • 8 visualizações
  • Última resposta por rainbocow

rainbocow
rainbocow
more options

I got on my computer this morning and noticed that my background had changed and that my computer had updated. When I logged on to Firefox, ALL of my settings were set back to default. All of my information was just, gone. No bookmarks, none of my add ons, all of my toolbar settings reset. VERY frustrating. So much information lost. The first thing I did was make sure I was signed in under my profile, and yes I am. Still gone. I don't know what to do. Just thinking about setting all of that back up makes me want to cry. Or switch to another browser all together. Please help.

I got on my computer this morning and noticed that my background had changed and that my computer had updated. When I logged on to Firefox, ALL of my settings were set back to default. All of my information was just, gone. No bookmarks, none of my add ons, all of my toolbar settings reset. VERY frustrating. So much information lost. The first thing I did was make sure I was signed in under my profile, and yes I am. Still gone. I don't know what to do. Just thinking about setting all of that back up makes me want to cry. Or switch to another browser all together. Please help.

Todas as respostas (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Are you sure that you are still using your previous profile folder?

It is possible that the profiles.ini file got removed and that Firefox has created a new default profile.

rainbocow
rainbocow Proprietário da pergunta
more options

That is probably exactly what happened when whatever reset my computer's settings happened. I will try to figure it out. :) Thank you for your help.