We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Este site irá ter funcionalidade limitada enquanto fazemos manutenção para melhorar a sua experiência. Se um artigo não resolve o seu problema e quiser colocar uma questão, temos a nossa comunidade de apoio à espera de o ajudar em @FirefoxSupport no Twitter, /r/firefox no Reddit.

Pesquisar no apoio

Evite burlas no apoio. Nunca iremos solicitar que telefone ou envie uma mensagem de texto para um número de telefone ou que partilhe informações pessoais. Por favor, reporte atividades suspeitas utilizando a opção "Reportar abuso".

Saber mais

Set up sync with new PC - Old PC is hosed, no recovery key!

  • 1 resposta
  • 2 têm este problema
  • 1 visualização
  • Última resposta por cor-el

more options

Here's the issue. I got a new PC at work today, but before I did, I set up Sync on the old one and synched my bookmarks and history to the cloud.

Now I have a new PC, but when I try to set up sync to retrieve my bookmarks, it either asks me to pair the device or enter the recovery key. I don't have the old device to enter the pairing information, and I never got a "recovery key" when I did the initial install.

How do I get a recovery key sent to my eMail address?!??!?

Here's the issue. I got a new PC at work today, but before I did, I set up Sync on the old one and synched my bookmarks and history to the cloud. Now I have a new PC, but when I try to set up sync to retrieve my bookmarks, it either asks me to pair the device or enter the recovery key. I don't have the old device to enter the pairing information, and I never got a "recovery key" when I did the initial install. How do I get a recovery key sent to my eMail address?!??!?

Solução escolhida

You can't have the recovery key send to you. You can only recover from a lost (forgotten) password of the Sync account.

You should have made a backup copy of the Sync key when you initially had setup Sync.
If you didn't do that then that data is lost (the sync key is used locally to encrypt the data before uploading).

Ler esta resposta no contexto 👍 0

Todas as respostas (1)

more options

Solução escolhida

You can't have the recovery key send to you. You can only recover from a lost (forgotten) password of the Sync account.

You should have made a backup copy of the Sync key when you initially had setup Sync.
If you didn't do that then that data is lost (the sync key is used locally to encrypt the data before uploading).