Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Este site irá ter funcionalidade limitada enquanto fazemos manutenção para melhorar a sua experiência. Se um artigo não resolve o seu problema e quiser colocar uma questão, temos a nossa comunidade de apoio à espera de o ajudar em @FirefoxSupport no Twitter, /r/firefox no Reddit.

Pesquisar no apoio

Evite burlas no apoio. Nunca iremos solicitar que telefone ou envie uma mensagem de texto para um número de telefone ou que partilhe informações pessoais. Por favor, reporte atividades suspeitas utilizando a opção "Reportar abuso".

Saber mais

"Profile is missing or corrupted." Will not start again even with fresh install.

  • 1 resposta
  • 9 têm este problema
  • 10 visualizações
  • Última resposta por ideato

more options

Apparently after some kind of crash, whenever I start Firefox I receive an error message saying "Profile is missing or corrupted. Cannot be loaded" or something like that. The information about loading the Profile Manager does no good, since it presumes you can already start Firefox. It is not even allowing me to create a new profile, and downloading a new version of Firefox does not work either.

Apparently after some kind of crash, whenever I start Firefox I receive an error message saying "Profile is missing or corrupted. Cannot be loaded" or something like that. The information about loading the Profile Manager does no good, since it presumes you can already start Firefox. It is not even allowing me to create a new profile, and downloading a new version of Firefox does not work either.

Todas as respostas (1)

more options

Hello tomreedtoon,

try to delete the profiles.ini file to force firefox to create a new profile, the profiles.ini file exist in firefox profile folder path

for your windows use "Start > Run" (or press "Windows key+R" to open the Run box) and type :

%APPDATA%\Mozilla\Firefox

and click "OK" to quickly open the appropriate folder

when the new profile created (after you delete the profiles.ini folder) then see:

Recovering important data from an old profile

Transferring data to a new profile - Firefox


thank you