Este site irá ter funcionalidade limitada enquanto fazemos manutenção para melhorar a sua experiência. Se um artigo não resolve o seu problema e quiser colocar uma questão, temos a nossa comunidade de apoio à espera de o ajudar em @FirefoxSupport no Twitter, /r/firefox no Reddit.

Pesquisar no apoio

Evite burlas no apoio. Nunca iremos solicitar que telefone ou envie uma mensagem de texto para um número de telefone ou que partilhe informações pessoais. Por favor, reporte atividades suspeitas utilizando a opção "Reportar abuso".

Saber mais

Firefox Sync fail without the old device.

  • 2 respostas
  • 1 tem este problema
  • 2 visualizações
  • Última resposta por Charmesal

more options

Hello community. I need some help with my Sync account for Firefox. Recently my laptop got stolen and therefor I lost all my data. I setup sync on my old laptop and let it sync my settings, tabs, extensions etc.

But now when I try to log in on my new device it asks for my encryption key. I don't have that anymore. There is an option that says "I lost my old device" and when I click on it, I can see that in the settings screen behind it my settings and account are displayed but the "Next" button is grayed out. I really need my tabs back.

Hello community. I need some help with my Sync account for Firefox. Recently my laptop got stolen and therefor I lost all my data. I setup sync on my old laptop and let it sync my settings, tabs, extensions etc. But now when I try to log in on my new device it asks for my encryption key. I don't have that anymore. There is an option that says "I lost my old device" and when I click on it, I can see that in the settings screen behind it my settings and account are displayed but the "Next" button is grayed out. I really need my tabs back.

Solução escolhida

Sorry, without having a 2nd device on that Sync account to allow "pairing" and not having the Recovery Key, you can't connect to the Sync server to retrieve your data.

Ler esta resposta no contexto 👍 1

Todas as respostas (2)

more options

Solução escolhida

Sorry, without having a 2nd device on that Sync account to allow "pairing" and not having the Recovery Key, you can't connect to the Sync server to retrieve your data.

more options

Thanks for the quick reply. I guess next time I just need to backup the Sessionstore.js.