We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Este site irá ter funcionalidade limitada enquanto fazemos manutenção para melhorar a sua experiência. Se um artigo não resolve o seu problema e quiser colocar uma questão, temos a nossa comunidade de apoio à espera de o ajudar em @FirefoxSupport no Twitter, /r/firefox no Reddit.

Avatar for Username

Pesquisar no apoio

Evite burlas no apoio. Nunca iremos solicitar que telefone ou envie uma mensagem de texto para um número de telefone ou que partilhe informações pessoais. Por favor, reporte atividades suspeitas utilizando a opção "Reportar abuso".

Saber mais

Esta discussão foi arquivada. Se precisar de ajuda, por favor, coloque uma nova questão.

Mozilla updated automatically & deleted all my profile files including bookmarks. Is it possible to retrieve my Bookmarks?

  • 2 respostas
  • 12 têm este problema
  • 10 visualizações
  • Última resposta por cor-el

margbond
margbond
more options

This morning I believe Mozilla automatically updated to version 29.0.1. After the update, all my personal settings were missing. To recover the missing bookmarks I went to user/(my directory)/appdata/roaming/mozilla/firefox/profiles/07nf5zji.default. The folder held no profiles before the update that occurred this morning. In fact, all files before the update were deleted under the Mozilla directory and were either left "empty" or were replaced with files of today's date.

This morning I believe Mozilla automatically updated to version 29.0.1. After the update, all my personal settings were missing. To recover the missing bookmarks I went to user/(my directory)/appdata/roaming/mozilla/firefox/profiles/07nf5zji.default. The folder held no profiles before the update that occurred this morning. In fact, all files before the update were deleted under the Mozilla directory and were either left "empty" or were replaced with files of today's date.

Todas as respostas (2)

guigs
guigs
more options

Hi margbond,

Thank you for your question, version 29 is a nightly version that updates frequently. They may be in another profile, but it they are no longer there and there is no back up, then no. You can refer to this knowledge base article for more information. Recover lost or missing Bookmarks

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Don't you mean that you updated to the current Firefox 27.0.1 release (29.0.1 doesn't exist)?
See Help > About.
Note that Firefox 28.0 will be released later this week.

Is 07nf5zji.default the only profile folder that you see in that location?

If there are more profile folders in that location then it is possible that there has been a problem with the profiles.ini file.

Do you have an "Old Firefox Data" folder on the desktop that might have your personal data?

If that is the only profile and there aren't any JSON backups (bookmarks-####-##-##_xxxx.json) in the bookmarkbackups folder then it sounds that something has gotten wrong with the mozilla/firefox/profiles/ folder.