Fórum da Comunidade de Todos os Produtos

Mozilla Update appears to have a bug. I have several Windows 10 or 11 PCs with Firefox, and nearly all have the same problem. My event log is loaded with Event ID 16398, saying "A new BITS job could not be created." When I run the Get-BitTransfer command, I see the queue is filled with MozillaUpdate transfers. I have to execute "Get-BitsTransfer | Remove-BitsTransfer" to clear them out.

I can't find anything on the web to stop this, or even acknowledge it is happening to others.

I'm still using Windows 10, and want to continue using it as long as I can. I just read that Microsoft is going to force all users to use Edge when Windows 11 becomes mandatory next year. This means that all access to Firefox will be cut off. Is Firefox preparing for this? Will there be some way for us to NOT be forced to use Edge (which I do NOT like at all)-- i.e., will there be some way to work around it? Please figure out some way for us to not have to use Edge. This is a horrible, Big Brother-esque situation. Thank you.

I have set up Syncing on Firefox and it was simple but I can't figure out how to do it in Thunderbird. I am recovering from a PC Reset and want to ensure I do not lose anything if I have to have my Iaptop sent away to be repaired.

I spent a long time looking for an email today. I sent it earlier in the day so was looking at the latest messages with todays date. I eventually found it after srearching for the Subject. The message was threaded but the message showing was from a few days ago. That was when I noticed the little arrow. That was when all was revealed. The version of TBird I used until I Reset PC last week did not have settings like that.

Please hep me.

I didn't know which Topic to choose so if its wrong please change it.

So a client ask me for help, started out as not being able to open attachments on many emails. I made a back up prior trying anything, but was not able to copy over a 'sent' file (19gb) and global-messages-db.sqlite (803 mb) I tried doing repair on the mail boxes and deleting the global-messages-db.sqlite file (read it will rebuild. But now years of emails are missing completely. this is beyond me, mailbox file is still large and wondering if there is a pro that knows how to recover from this.

This is another moment where I have to post through my Mac Monterey when the problem is on Window 10 64-Bit. This problem surfaces when there is an update available to either program, though it seems like most times, not every time. Currently there is one available for Firefox that does not download. Previously the download installed on its own when this happened. I have shut down and restarted the system at least three times. At the last time I restarted in Safe Mode With Networking. It detected the update but would neither download nor check for updates. The message read to reinstall the new version. Is there any way to fix this updating problem once and for all? It is peculiar the Edge does not display this behavior. Right now what tabs I had open froze; so I had to use this system to post with Firefox for Mac Monterey. Thanks in advance.

The only way I can use the Firefox browser is if I disconnect my Firewall on my Macbook with the macOS Sequoia 15.0 installed. On Oct 2 I received an update for my Firefox browser & it solved the problem, however today, Oct 3, the problem has occurred again where I have to disconnect my Firewall. The solution that I use at the moment is to change to another browser (Safari) which is not really what I want. How can I correct this problem or can you help?

Jack Pinsent

I have in stall Ubunku on my acer and it cbold textame with firefox and i try to set up aol and aolmail on the system. when i install aol and try to open my mail is said is did suppor mail. is there a way to install aol and the mail work?

Since Mozilla Firefox web browser v127.0 (released June 11 2024) the manual installation of the Adobe Acrobat Pro extension (the adobe_acrobat-1.0-windows.xpi file) do not work anymore!  :disappointed_face:

So, when you go in any higher version of Mozilla Firefox web browser then v126.0.1 (released May 28, 2024) to this web browser Menu Bar -> Tools -> Add-ons and Themes -> Extensions -> Install Add-on From File..., and then try to manually import-install the Adobe Acrobat Pro extension (the adobe_acrobat-1.0-windows.xpi file) into the Mozilla Firefox web browser, and from this HDD location:

C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\Browser\WCFirefoxExtn\WebExtn\signed_extn\adobe_acrobat-1.0-windows.xpi

The Mozilla Firefox web browser will say during this .xpi file installation: "This add on could not be installed because it appears to be corrupt"!  :disappointed_face:

However, in any Mozilla Firefox web browser version prior v127.0 (released June 11 2024), this manual import-installation of the adobe_acrobat-1.0-windows.xpi file will be most successfully installed in a Mozilla Firefox web browser without any problem!

I also create the most detailed and step-by-step post on the Mozillazine.org Forum and the Adobe Forum about all of this problem:

https://forums.mozillazine.org/viewtopic.php?p=14985444#p14985444

https://community.adobe.com/t5/acroba.../14893786#M480889

https://acrobat.uservoice.com/forums/.../48914657-mozilla-firefox-since-v127-0-cannot-install-anymor

So, please help and advice further. Thank you in advance and best regards!

Not sure if its the update for firefox or the update of antivirus norton software, but firefox keeps crashing after I open it up. I tried restarting it about 10 times already. And even removed the app and reinstalled, but no luck. Not sure what else to do, but I love this browser and would hate to switch it up. Any advise would be great on how to fix this issue. The error report contains:

rollout"},"upgrade-spotlight-rollout":{"branch":"treatment","type":"nimbus-rollout"},"launch-firefox-on-os-restart-treatment-a-rollout":{"branch":"treatment-a","type":"nimbus-rollout"},"address-autofill-desktop-pref-release-rollout":{"branch":"enable-address-autofill","type":"nimbus-rollout"},"phc-rollout":{"branch":"rollout","type":"nimbus-rollout"},"highlighting-in-pdfs-rollout":{"branch":"treatment","type":"nimbus-rollout"},"serp-categorization-and-consolidated-search-config-us-desktop-relaunch":{"branch":"control","type":"nimbus-rollout"},"us-review-checker-rollout-v2":{"branch":"treatment-a","type":"nimbus-rollout"},"long-term-holdback-2024-h2-velocity-desktop":{"branch":"delivery","type":"nimbus-nimbus"},"disable-redirects-for-authretries":{"branch":"control","type":"nimbus-rollout"},"encrypted-client-hello-fallback-mechanism":{"branch":"control","type":"nimbus-rollout"},"fx-accounts-ping-release-rollout-2":{"branch":"control","type":"nimbus-rollout"},"newtab-recommendations-merino-migration":{"branch":"control","type":"nimbus-rollout"},"1-click-set-to-default-existing-profiles-rollout":{"branch":"treatment-b","type":"nimbus-rollout"},"fx-view-discoverability-rollout":{"branch":"treatment-b","type":"nimbus-rollout"},"disable-ads-startup-cache":{"branch":"control","type":"nimbus-rollout"},"newtab-topic-labels":{"branch":"control","type":"nimbus-rollout"}},"services":{"accountEnabled":true,"syncEnabled":true}} TelemetryProfileGroupId: 72d69fb9-acd7-4244-8186-64bfe381cce1 TelemetryServerURL: https://incoming.telemetry.mozilla.org TelemetrySessionId: a404fbcf-b114-4a38-9239-82cec55a3872 Throttleable: 1 TotalPageFile: 45986865152 TotalPhysicalMemory: 16995835904 TotalVirtualMemory: 140737488224256 URL: https://mail.google.com/mail/u/2/?ogbl#inbox UptimeTS: 2015.20343 UtilityProcessStatus: Running Vendor: Mozilla Version: 131.0 Winsock_LSP: Hyper-V RAW : 2 : 34 : 1 : 1 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 1234191b-4bf7-4ca7-86e0-dfd7c32b5445

MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
RSVP TCPv6 Service Provider : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP TCP Service Provider : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDPv6 Service Provider : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDP Service Provider : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
AF_UNIX : 2 : 1 : 1 : 0 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : a00943d9-9c2e-4633-9b59-0057a3160994 
MSAFD L2CAP [Bluetooth] : 2 : 32 : 1 : 256 : 0x20006 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a 
MSAFD RfComm [Bluetooth] : 2 : 32 : 1 : 3 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a

useragent_locale: en-US This report also contains technical information about the state of the application when it crashed.

I have Thunderbird 128.2.3 (32 bit). I have set Server type IMAP mail server, then Server Name to: outlook.office365.com and Outgoing Server: smtp.office365.com I have OAuth2 on both. When I enter, I get a new Thunderbird input that requires a password. My password does not work, the therefore my email account does not work.

I have confirmed that my Outlook Password is correct. I have cancelled my Outlook passwords. I have installed the 2 step verification option.

What needs to be done so I can use Thunderbird on my PC Win 10? Thank you, Ed

Using Firefox I can no longer access my gmail accounts. Instead I am provided the Google Help Center screen advising me to clear cache & cookies. This situation has been my experience since a upgrades to both Windows and Firefox this week. I can only access my gmail accounts via the Microsoft Edge browser now.

Every email in my inbox received before 9/17/24 at 11:30am is blank with no content. I am using Thunderbird on a 2017 iMac. I can see the affected emails on my iPhone just fine. I have to gmail accounts that are working fine a well. The email address is barrack@battenkillbicycles.com.

Firefox was working all day. Then when I went back to it later in the day, it would not start saying that it couldn't find a dll.

The instructions I found onsite, using another browser was to uninstall Firefox and do a clean install. They instructions said that I would not lose my bookmarks.

I faithfully followed the instructions and uninstalled the application, it had problems doing that as it kept coming up that it could not find a file. However, it did complete.

I then reinstalled Firefox.

I have no bookmarks to anythings. No banking bookmarks, no entertainment bookmarks... no nothings.

It will take me months to recover if I can even find those sites again....

I'm really annoyed with Mozilla and am now seriously considering a new primary browser. In all my years on a computer I have never had this happen before.

Now if you know a way that I can recover all my bookmarks, I will reconsider.

Bry

I'm running for quite a time Thunderbird on Windows up to Win11 without any problem. For about 3 years I'm using the same TB profile in dual boot environment with Linux Mint (v21 until last week and now version 22). I understood why I didn't get access from Linux side after the latest TB update in Windows as obviously the file structure and other things had changed to make it incompatible to elder versions.

However, as Linux is now my normal working environment, I've tried it again after upgraded my system to Linux Mint 22 Cinnamon 6.2.9 , kernel 6.8.0-44-generic and failed again, having the same error message when starting the profile: "Thunderbird is already running, but not responding. To use Thunderbird, you must first close the existing process, restart your device, ore use a different profile. "sudo killall Thunderbird" didn't find a running process.

I've tried importing everything in a new profile, which worked (more or less), but failed with all attempts getting access to my local profile. A local profile appears after importing but contains no data, trying to import its data separately doesn't trigger any error message when just ticking "E-Mail", but nothing is imported. When ticking "E-Mail" and "Settings", I'm getting a red alert that asks me to look into the error console which doesn't help either.

What can I do ????

I updated nearly all of my passwords on my desktop to firefox-generated passwords. Then I was on Firefox on android, and I needed to login to something, but it was filling in the old password. I pressed "sync" in the app, but that didn't update the password. Then I discovered that for reasons I don't understand, all the new passwords in firefox on my desktop had been overwritten by the old passwords from my phone. How do I recover my passwords? I'm locked out of everything.

I can reach Bank of America, sign in and do everything except the pay bills page is blocked. There is no issue with Chrome. I cleared the cache and cookies, and have the latest update Please tell me what to do next