We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Caută ajutor

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Află mai multe

Acest fir de discuție a fost arhivat. Adresează o întrebare nouă dacă ai nevoie de ajutor.

Syncing not working after rebooting PC

  • 1 răspuns
  • 2 au această problemă
  • 1 vizualizare
  • Ultimul răspuns de guigs

julian90
julian90
more options

My dad's PC needed to be rebooted from scratch. He had Windows 8 but now has Windows 7 as the OS. I synced all the content early into the day before restarting the PC with W7 several hours later. It said everything was fine for his account, and it's syncing. I began using W7 and now have been unable to sign in into his account to sync all his bookmarks.

Why is this happening and is there a way of getting this content back?!

My dad's PC needed to be rebooted from scratch. He had Windows 8 but now has Windows 7 as the OS. I synced all the content early into the day before restarting the PC with W7 several hours later. It said everything was fine for his account, and it's syncing. I began using W7 and now have been unable to sign in into his account to sync all his bookmarks. Why is this happening and is there a way of getting this content back?!

Toate răspunsurile (1)

guigs
guigs
more options

Hi julian90,

Was the account you synced before the reboot from scratch on an earlier version of Firefox? If so the new Sync is on a new server and is not designed to be a backup. However inorder to access the last successful sync you will need the old version of sync. Install an older version of Firefox

If it is the new version of sync then you may have to reset the password and to sync.