This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Caută ajutor

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Află mai multe

Acest fir de discuție a fost arhivat. Adresează o întrebare nouă dacă ai nevoie de ajutor.

What is supposed to happen when I click on "Not Junk" button in Thunderbird in message? I click and nothing happens?

  • 1 răspuns
  • 1 are această problemă
  • 1 vizualizare
  • Ultimul răspuns de Matt

jaapsoft
jaapsoft
more options

I click on Not Junk, nothing happens. Banner with "thunderbird thinks this message is junk mail" does not disappear after I clicked on Not Junk Button. Email from same sender is again categorized as Junk by Thunderbird. Can I check if this junk-thing works? How?

I click on Not Junk, nothing happens. Banner with "thunderbird thinks this message is junk mail" does not disappear after I clicked on Not Junk Button. Email from same sender is again categorized as Junk by Thunderbird. Can I check if this junk-thing works? How?

Toate răspunsurile (1)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

To diagnose problems with Thunderbird, try the following:

  • Restart Thunderbird with add-ons disabled (Thunderbird Safe Mode). On the Help menu, click on "Restart with Add-ons Disabled". If Thunderbird works like normal, there is an Add-on or Theme interfering with normal operations. You will need to re-enable add-ons one at a time until you locate the offender.