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receiveing this error message: Unable to load null status:404 when attempt to reply, forward or save drafts in my verizon e-mail account - only in firefox

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dewilgus
dewilgus
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The question above states the problem I am having - only in firefox, not in other browsers. I cannot send a reply to an e-mail or forward an e-mail or even save a draft of a reply to an e-mail. I am using Verizon for my e-mail account and have spoken to them - they say it is the browser.

The question above states the problem I am having - only in firefox, not in other browsers. I cannot send a reply to an e-mail or forward an e-mail or even save a draft of a reply to an e-mail. I am using Verizon for my e-mail account and have spoken to them - they say it is the browser.

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guigs
guigs
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Hi dewilgus, I am sorry to hear that the issue is being caused by the browser.

Please try to disable plugins temporarily and try the same issues, I notices that you have two versions of the same plugin: [Adobe Shockwave for Director Netscape plug-in, version 11.6.1.629 and Adobe Shockwave for Director Netscape plug-in, version 11.6.6.636 ]

Verizon's email troubleshooter topic for this issue is located here http://www.verizon.com/support/reside.../85631.htm however since there are issues with the browser please check to make sure that any antivirus or firewalls are not blocking traffic for the webmail url. Also please check to clear the cache.

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. Click the menu button New Fx Menu and click History button, and then Clear Recent History... .
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

You can also check this in a private window pretty quickly to see if the cache is the issue, because it excludes active logins.

Please post back with your results, it may need to be further investigated with troubleshooting in Safe Mode as well: Diagnose Firefox issues using Troubleshoot Mode

guigs
guigs
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Hey guys, It looks like that the issue has been resolved on the site, can you please try to send and email and confirm this change.

You make have to clear the cache for the site to see the changes. Thank you!