Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Caută ajutor

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Află mai multe

Acest fir de discuție a fost arhivat. Adresează o întrebare nouă dacă ai nevoie de ajutor.

Firefox crashes

  • 2 răspunsuri
  • 1 are această problemă
  • 1 vizualizare
  • Ultimul răspuns de jonharrell

jonharrell
jonharrell
more options

Firefox browses 1 or 2 pages then goes unresponsive. I have tried a clean install - removing the local/mozilla folder and re-installing. Still an issue. This is running on a Terminal server 6 core Opteron instance at Rackspace on Win Server 2008 R2 Enterprise.

The program firefox.exe version 30.0.0.5269 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel. 

Process ID: 3508
Start Time: 01cfaa856c75a710
Termination Time: 20
Application Path: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Report Id: d4b4b191-1678-11e4-9c30-bc764e105294
Firefox browses 1 or 2 pages then goes unresponsive. I have tried a clean install - removing the local/mozilla folder and re-installing. Still an issue. This is running on a Terminal server 6 core Opteron instance at Rackspace on Win Server 2008 R2 Enterprise. The program firefox.exe version 30.0.0.5269 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel. Process ID: 3508 Start Time: 01cfaa856c75a710 Termination Time: 20 Application Path: C:\Program Files (x86)\Mozilla Firefox\firefox.exe Report Id: d4b4b191-1678-11e4-9c30-bc764e105294

Soluție aleasă

Your crash report ID is invalid. Can you give us any more crash reports?

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and paste them into your response here.
Citește acest răspuns în context 👍 0

Toate răspunsurile (2)

Moses
Moses
  • Moderator
more options

Soluție aleasă

Your crash report ID is invalid. Can you give us any more crash reports?

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and paste them into your response here.
jonharrell
jonharrell Deținătorul întrebării
more options

If only I could get Firefox to create one.

All in all it looks like a profile issue. Seems logging off and back in cleared it up. Rather odd but it is Windows so who knows. Ugh.

Modificat în de jonharrell