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Firefox keeps crashing but Google Chrome and Internet Explorer are fine.

lsgranberry
lsgranberry
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Firefox keeps crashing. I see several posts about this but no real answers. One says the report shows viruses on the computer. My Google Chrome and Internet Explorer are working fine. I am only having a problem with Firefox and have had no new add-ons, etc. I have had to stop using Firefox - and up until now it has been my preferred browser. HELP PLEASE!

Firefox keeps crashing. I see several posts about this but no real answers. One says the report shows viruses on the computer. My Google Chrome and Internet Explorer are working fine. I am only having a problem with Firefox and have had no new add-ons, etc. I have had to stop using Firefox - and up until now it has been my preferred browser. HELP PLEASE!

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jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
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When Firefox crashes, it usually records information about what was happening at that moment. You can submit that data to Mozilla and share it with forum volunteers to see whether it points to the solution. Please check the support article "Firefox Crashes" (especially the last section) for steps to get those crash IDs, and then post some of the recent ones here.

If that's not possible, have you tried Firefox's Safe Mode? That's a standard diagnostic tool to bypass interference by extensions (and some custom settings). More info: Diagnose Firefox issues using Troubleshoot Mode.

If Firefox is closed, you can start Firefox in Safe Mode by holding down the Shift key when double-clicking the Firefox shortcut.

In the small dialog that should appear, click "Start in Safe Mode" (not Reset).

If Firefox works better (is more stable) in Safe Mode, we could suggest various next steps based on that information. If it's just as bad, that would be good to know as well.