This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Caută ajutor

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Află mai multe

Acest fir de discuție a fost arhivat. Adresează o întrebare nouă dacă ai nevoie de ajutor.

After I've changed my account password and replaced all devices' passwords, I still can't sync. The error message says: "Recovery key incorrect".

  • 2 răspunsuri
  • 1 are această problemă
  • 10 vizualizări
  • Ultimul răspuns de Martin Pavlov

Martin Pavlov
Martin Pavlov
more options

Hi,

I've changed my account password and then I replaced all devices' passwords. After all I still can't sync between my laptop and my desktop PC. In the bottom of the page, an error message says "Recovery kay incorrect" (or something like this - I have Mozilla in Spanish :) ) I've changed my password once again, and I've repeated the next step, but still can't sync. Both PCs shows the same error message: "Recovery key incorrect".

Thank you in advance!

Hi, I've changed my account password and then I replaced all devices' passwords. After all I still can't sync between my laptop and my desktop PC. In the bottom of the page, an error message says "Recovery kay incorrect" (or something like this - I have Mozilla in Spanish :) ) I've changed my password once again, and I've repeated the next step, but still can't sync. Both PCs shows the same error message: "Recovery key incorrect". Thank you in advance!

Soluție aleasă

None of these worked :/ I've just deleted the signedInUser.json file and the weave folder, but nothing happened. Then I deleted prefs.js and still nothing...It's still showing the same error: Recovery key incorrect

EDIT: Ok.. I thought that maybe the problem is with my account, not with the browser itself. So I disconnected my account from the browser and then I deleted the account and created a new one. That worked perfectly and now the desktop PC and the laptop are synchronized.

Thank you!

Citește acest răspuns în context 👍 0

Toate răspunsurile (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Try to disconnect and possibly delete the signedInUser.json file and the weave folder in the Firefox profile folder. If that doesn't help then delete the prefs.js file as well to reset all user set prefs stored in this file.

You can use this button to go to the currently used Firefox profile folder:

  • Help > Troubleshooting Information > Profile Directory: Show Folder (Linux: Open Directory; Mac: Show in Finder)
Martin Pavlov
Martin Pavlov Deținătorul întrebării
more options

Soluție aleasă

None of these worked :/ I've just deleted the signedInUser.json file and the weave folder, but nothing happened. Then I deleted prefs.js and still nothing...It's still showing the same error: Recovery key incorrect

EDIT: Ok.. I thought that maybe the problem is with my account, not with the browser itself. So I disconnected my account from the browser and then I deleted the account and created a new one. That worked perfectly and now the desktop PC and the laptop are synchronized.

Thank you!

Modificat în de Martin Pavlov