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The inbox for one of my e-mail accounts has become corrupted due to large size and when I try to backup my profile with mozbackup my computer crashes.

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svgandhi
svgandhi
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The inbox for the e-mail account in question does not show any messages. I try to compact the folder and the computer crashes. When I try to use Comodo Backup to back up my hard drive my computer crashes at the time it gets to the inbox. Even simply opening up Thunderbird can cause the computer to crash.

The inbox for the e-mail account in question does not show any messages. I try to compact the folder and the computer crashes. When I try to use Comodo Backup to back up my hard drive my computer crashes at the time it gets to the inbox. Even simply opening up Thunderbird can cause the computer to crash.

Soluție aleasă

That is a very long way from the 4Gb limit imposed by XP

ok. With Thunderbird closed. move that file to your desktop and delete inbox.msf.

Restart Thunderbird. Does it start is the obvious question?

Note that is is possible moving or copying the file will also cause a crash. If that is the case, your hard disk contains file allocation errors In accessories > system tools on your start menu there is a check disk for errors option if I recall correctly

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Matt
Matt
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ok Diagnostic time.

I assume here your still using windows XP (Windows NT 6.0)

in the run box on the start menu type %appdata%\thunderbird and press enter. In the explorer window that opens select the profiles folder Then the folder that ends in default. Open the mail folder now this next folder name is either Local folders or the name of your mail server

Locate a file called inbox. it will have another called inbox.msf.

What size is the inbox file?

I could go further. But I think this better be staged. What come next depends a lot on the actual size.

svgandhi
svgandhi Deținătorul întrebării
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The inbox file is 313,539 KB.

Matt
Matt
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Soluție aleasă

That is a very long way from the 4Gb limit imposed by XP

ok. With Thunderbird closed. move that file to your desktop and delete inbox.msf.

Restart Thunderbird. Does it start is the obvious question?

Note that is is possible moving or copying the file will also cause a crash. If that is the case, your hard disk contains file allocation errors In accessories > system tools on your start menu there is a check disk for errors option if I recall correctly

svgandhi
svgandhi Deținătorul întrebării
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Thanks, the problem is fixed.