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had an issue downloading Hightail, get an error when trying to add to filelink in options

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when I went to download, my desktop cleared and I don't think it completely installed, had to restart, I have an account now with Hightail but cannot add to Thunderbird in options, attachments, add filelink. I get an error message.

when I went to download, my desktop cleared and I don't think it completely installed, had to restart, I have an account now with Hightail but cannot add to Thunderbird in options, attachments, add filelink. I get an error message.

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" I get an error message. "

Perhaps you could share! We are not mind readers and have no access to you, your computer or hightail.