This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Caută ajutor

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Află mai multe

Acest fir de discuție a fost arhivat. Adresează o întrebare nouă dacă ai nevoie de ajutor.

Youtube wont play?

  • 2 răspunsuri
  • 2 au această problemă
  • 26 de vizualizări
  • Ultimul răspuns de FredMcD

xfran4
xfran4
more options

Every time I try to view a video on you tube some will work and others including vevo will come up with an error and say try later. I tried java, flash and clearing web cache and it still wont work. Anyone else experiencing this issue as well?

Every time I try to view a video on you tube some will work and others including vevo will come up with an error and say try later. I tried java, flash and clearing web cache and it still wont work. Anyone else experiencing this issue as well?

Toate răspunsurile (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and remove cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window
FredMcD
FredMcD
more options

Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All of them.

Separate Issue; Your System Details shows;

Installed Plug-ins

Adobe Shockwave for Director Netscape plug-in, version 12.0.2.122 Adobe Shockwave for Director Netscape plug-in, version 12.0.7.148

Having more than one version of a program may cause issues.

Grab the uninstaller from here: Uninstall Flash Player | Windows Uninstall Flash Player | Mac Then reinstall the latest version.

Flash Player v16.0.0.235 https://www.adobe.com/products/flashplayer/distribution3.html Shockwave Director v12.1.5.155 http://get.adobe.com/shockwave/