This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Caută ajutor

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Află mai multe

Acest fir de discuție a fost arhivat. Adresează o întrebare nouă dacă ai nevoie de ajutor.

why flash player starts when ask to activate is selected

more options

I have selected the option to have flash player to "ask to activate" per notices about the security of this plug in. This was working fine until about a week ago when it started to load without me clicking on the "activate now" button. I am using Fire Fox ver. 39 and flash player 18.0.0.209. I have also done a clean install of Fire Fox. The main site that I use is MSN.com where this always happens.

I have selected the option to have flash player to "ask to activate" per notices about the security of this plug in. This was working fine until about a week ago when it started to load without me clicking on the "activate now" button. I am using Fire Fox ver. 39 and flash player 18.0.0.209. I have also done a clean install of Fire Fox. The main site that I use is MSN.com where this always happens.

Toate răspunsurile (8)

more options

You may have selected allow and remember if this happens on a specific website.

You can inspect and manage permissions for the domain in the currently selected tab via these steps:

  • Click the "Site Identity Button" (globe/padlock) on the location/address bar
  • Click "More Information" to open "Tools > Page Info" with the Security tab selected
  • Go to the Permissions tab (Tools > Page Info > Permissions) to check the permissions for the domain in the currently selected tab
more options

Check whether Firefox saved the "Allow" permission for the site and, if so, revoke it. The easiest way is, while you are on the site, call up the Page Info dialog using any of the following methods, and then click into the Permissions panel:

  • right-click and choose View Page Info > Permissions
  • (menu bar) Tools menu > Page Info > Permissions
  • click the padlock or globe icon to the left of the site address > More Information > Permissions

Toward the top of the list you should find "Adobe Flash" and if the permission is Allow you can change it to another setting.

more options

The permissions are set to default. I changed it to always ask, restarted Firefox but nothing changed, the flash box appears on the screen with click to activate button then without doing anything flash loads and the image(s) appear.

more options

Could you give a link to the page where this happens?

To see whether the page is switching out Flash for a different player, could you right-click the media and check the short context menu? If it's Flash, that should be indicated on the last line of the menu. If the site is swapping it for an HTML5 video player that Firefox handles internally, then click-to-play doesn't apply, unfortunately.

more options

It is www.msn.com I get an ad just below the outlook, Skype, office etc buttons and just above the main news window along with an ad to the right side. They first show the activate flash then the ad shows.

more options

Mine isn't activating automatically (screen shot attached). I really can't explain why that would happen because web pages should not be able to interact with the click-to-play feature.

Could you test in Firefox's Safe Mode? That's a standard diagnostic tool to deactivate extensions and some advanced features of Firefox. More info: Diagnose Firefox issues using Troubleshoot Mode.

If Firefox is not running: Hold down the Shift key when starting Firefox.

If Firefox is running: You can restart Firefox in Safe Mode using either:

  • "3-bar" menu button > "?" button > Restart with Add-ons Disabled
  • Help menu > Restart with Add-ons Disabled

and OK the restart.

Both scenarios: A small dialog should appear. Click "Start in Safe Mode" (not Refresh).

Does it work more normally?

more options

Some of the areas do not load, but it's not completely correct I think. If I use a different page I.e. Www.cnet.com it works like it should. I almost think something has gotten in and taken over something to do,with the flash player settings. Thanks for your help, I think I'm just going to do,a complete fresh install of the system.

more options

This article describes how you can back up your Firefox settings: Back up and restore information in Firefox profiles.