This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Caută ajutor

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Află mai multe

Acest fir de discuție a fost arhivat. Adresează o întrebare nouă dacă ai nevoie de ajutor.

Windows 8.1 - Can't install - file name Firefox Setup 39_0_3_exe

  • 3 răspunsuri
  • 6 au această problemă
  • 1 vizualizare
  • Ultimul răspuns de mlf1910

mlf1910
mlf1910
more options

8/7/15 1600 PDT. Brand new HP laptop with Windows 8.1, Internet Explorer 11.021.

Downloaded Firefox installation file from Mozilla web site (twice, from 2 different Mozilla web pages). File name is odd: "Firefox Setup 39_0_3_exe" (no .exe). File size is 40,105KB. File does not open (of course). [File Explorer set to show file extensions, to full file name is "Firefox Setup 39_0_3_exe".]

Manually changed filename to "Firefox Setup 39_0_3.exe". Still does not work - get Zip error "Cannot create temp folder archive".

Suggestions? Thanks.

8/7/15 1600 PDT. Brand new HP laptop with Windows 8.1, Internet Explorer 11.021. Downloaded Firefox installation file from Mozilla web site (twice, from 2 different Mozilla web pages). File name is odd: "Firefox Setup 39_0_3_exe" (no .exe). File size is 40,105KB. File does not open (of course). [File Explorer set to show file extensions, to full file name is "Firefox Setup 39_0_3_exe".] Manually changed filename to "Firefox Setup 39_0_3.exe". Still does not work - get Zip error "Cannot create temp folder archive". Suggestions? Thanks.

Toate răspunsurile (3)

the-edmeister
the-edmeister
  • Moderator
more options

Firefox Setup 39_0_3_exe Can't say that I have ever come across a Mozilla server that substituted underscore characters for periods in the version number. Firefox Setup 39.0.3.exe is the 'format' I have always gotten from Mozilla.

Did you try downloading from here? https://www.mozilla.org/en-US/firefox/all/

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Try to boot the computer in Windows Safe Mode with network support (press F8 on the boot screen).

mlf1910
mlf1910 Deținătorul întrebării
more options

Thanks, everyone, for your suggestions. Yes, I did download from en-US/firefox/all.

The ultimate solution was to change ownership on various file folders. Then, the file name and installation proceeded without problems.

This still does not explain how my configuration of Windows 8.1 on my new HP laptop caused the filename to change from .exe to _exe. (This did not occur on my wife's Sony Windows 8 laptop.)