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suddenly my computer wont let me go to amazon, hotwire, costco etc etc. How did this happen?

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lindapgreene
lindapgreene
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My computer has suddenly decided to display "Get me outta here" warning and won't allow me to go to Amazon, Costco, Hotwire booking, or pay with credit card. It is not related to Kapersky and is related to Firefox. Please help!

My computer has suddenly decided to display "Get me outta here" warning and won't allow me to go to Amazon, Costco, Hotwire booking, or pay with credit card. It is not related to Kapersky and is related to Firefox. Please help!

Soluție aleasă

Hi Linda, I know you don't want us to point the finger at Kaspersky, but if this is an unknown issuer error (see the Technical Details section of the page), I do need to ask you to look at the certificate that Firefox is rejecting to see whether it has a non-standard issuer.

For example, if you open the plugin check page:

https://www.mozilla.org/plugincheck/

If you did not save an exception for this site, open "I understand the risks", click "Add Exception" then "View" to view the certificate. How does it compare with the red boxed areas (Issued by, Certificate Hierarchy) in the attached? You don't need to finish creating an exception; you can cancel out.

(If you did create an exception for this site, click the padlock or warning triangle in the address bar, then More Information, then View Certificate.)

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jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
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Soluție aleasă

Hi Linda, I know you don't want us to point the finger at Kaspersky, but if this is an unknown issuer error (see the Technical Details section of the page), I do need to ask you to look at the certificate that Firefox is rejecting to see whether it has a non-standard issuer.

For example, if you open the plugin check page:

https://www.mozilla.org/plugincheck/

If you did not save an exception for this site, open "I understand the risks", click "Add Exception" then "View" to view the certificate. How does it compare with the red boxed areas (Issued by, Certificate Hierarchy) in the attached? You don't need to finish creating an exception; you can cancel out.

(If you did create an exception for this site, click the padlock or warning triangle in the address bar, then More Information, then View Certificate.)

lindapgreene
lindapgreene Deținătorul întrebării
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Thank you so much!