This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Caută ajutor

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Află mai multe

Acest fir de discuție a fost arhivat. Adresează o întrebare nouă dacă ai nevoie de ajutor.

Can't utlize drop down menus but other browsers can

  • 1 răspuns
  • 1 are această problemă
  • 5 vizualizări
  • Ultimul răspuns de FredMcD

more options

On some websites, including vms.altisource.com, I cannot access the drop down menus within the site and on certain forms within the site. I have tried refreshing Firefox and have tried disabling the hardware acceleration but those have not fixed the problem. Please let me know how we can fix this.

On some websites, including vms.altisource.com, I cannot access the drop down menus within the site and on certain forms within the site. I have tried refreshing Firefox and have tried disabling the hardware acceleration but those have not fixed the problem. Please let me know how we can fix this.

Toate răspunsurile (1)

more options

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.