This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Caută ajutor

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Află mai multe

Acest fir de discuție a fost arhivat. Adresează o întrebare nouă dacă ai nevoie de ajutor.

Latest Flash does not work in 43.0; works in 42.0 (but with protected mode off)

  • 12 răspunsuri
  • 20 au această problemă
  • 5 vizualizări
  • Ultimul răspuns de Sugram22

more options

I updated Flash in Firefox 42.0 to version 2.0.0.235. It crashed 90% of the time, even with hardware acceleration off. It does not crash with Flash Protected Mode turned off. I then updated Firefox to 43.0. Flash crashes every time, even with Flash Protected Mode off. No Flash problems on this Win-10 PC with Microsoft Edge or Chrome. Seems that FIrefox 43 and Flash are incompatible. Hopefully Mozilla and/or Adobe will fix in the next release.

I updated Flash in Firefox 42.0 to version 2.0.0.235. It crashed 90% of the time, even with hardware acceleration off. It does not crash with Flash Protected Mode turned off. I then updated Firefox to 43.0. Flash crashes every time, even with Flash Protected Mode off. No Flash problems on this Win-10 PC with Microsoft Edge or Chrome. Seems that FIrefox 43 and Flash are incompatible. Hopefully Mozilla and/or Adobe will fix in the next release.

Toate răspunsurile (12)

more options

If you have problems with current Shockwave Flash plugin versions then check this:

  • see if there are updates for your graphics drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:

more options

Thanks, but as I said in original post, I had protected mode off, and hardware acceleration disabled. Graphics drivers are up to date. But Flash still crashes with Firefox 43.0 and 43.0.1. Backing up to 42.0, Flash works, which leads me to conclude that something in 43.0 broke Flash, and least for me.

more options

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

aboutcrashesFx29
more options

I just reinstalled 43.0.1 to demo the crash - these two crashes are when accessing the Adobe Flash test page. Protected mode is off. bp-4559af22-d6e8-4451-9187-289872151222 12/21/2015 11:27 PM bp-1aa7ceac-ee23-45d6-80e7-d540b2151222 12/21/2015 11:25 PM

These earlier crashes are with 42.0 with Protected mode ON. 42.0 does NOT crash with Protected mode OFF. bp-3f8d7352-cc24-48e3-a2ee-683062151222 12/20/2015 4:18 PM bp-037cca84-78b0-48d6-a6cc-834222151222 12/20/2015 4:17 PM

more options

reinstalled 43.0.1 to demo the crash bp-4559af22-d6e8-4451-9187-289872151222 bp-1aa7ceac-ee23-45d6-80e7-d540b2151222

Signature F1398665248

Process Type plugin Shockwave Flash Version: 20.0.0.235

Attention Sumo's there are 20 related bug reports. Most about flash. +++++++++++++++++++++++++++++++++++ These earlier crashes are with 42 bp-037cca84-78b0-48d6-a6cc-834222151222 bp-3f8d7352-cc24-48e3-a2ee-683062151222

Signature F1398665248

Process Type plugin Shockwave Flash Version: 20.0.0.235

Attention Sumo's there are 20 related bug reports. Most about flash.


This is not a cure, but should let the web page load without crashing.

Flash block {web link} Never be annoyed by a Flash animation again! Blocks Flash so it won't get in your way, but if you want to see it, just click on it


If you have problems with current Shockwave Flash plugin versions then check this:

  • see if there are updates for your graphics drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:

more options

Thanks very much, I have tried all the above (graphics acceleration off, latest graphics drivers, and Protect mode off) before coming here - but Flash 43 still crashes. Something was changed between 42.0 and 43.0 that breaks Flash. Thanks for all your suggestions, but the only thing that will make a difference is if Mozilla fixes whatever was broken between those two versions.

more options
more options

disabling it no longer works, protected mode still runs after u disable it from firefox v44 & v45, i open task manager & i see 2 flash processes running (one of the 1 is protected mode), in v40-42 i tried it to & then after disabling it there was 1 flash running, so it means we can no longer disable it

more options

(FIX)

disabling it no longer works, protected mode still runs after u disable it from firefox v44 & v45, i open task manager & i see 2 flash processes running (one of the 2 is protected mode), in v40-42 i tried it to & then after disabling it there was 1 flash running, so it means we can no longer disable it, i talk about versions i remember it was disabled, new i can't BDW i herd no1 has gotten virus cause of disabling it, so i guess win has enough good security this days + fox to

more options

Having more than one version of a program may cause issues. You must remove the older programs. Then get the current full installer.

Flash: Grab the uninstaller from here: Uninstall Flash Player | Windows Uninstall Flash Player | Mac

Then reinstall the latest version.

Flash Player Version: 20.0.0.306 Note: Windows users should download the active_x for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox).

Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the active_x.


https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Optional offer: McAfee Security

https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Optional offer: McAfee Security

more options

FredMcD said

Having more than one version of a program may cause issues. You must remove the older programs. Then get the current full installer. Flash: Grab the uninstaller from here: Uninstall Flash Player | Windows Uninstall Flash Player | Mac Then reinstall the latest version. Flash Player Version: 20.0.0.306 Note: Windows users should download the active_x for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox). Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the active_x. https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Optional offer: McAfee Security https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Optional offer: McAfee Security

did i say i have more then 1ver on my PC? no i did not, i said in which ver protect mode was disabled & which version disable was possible

more options

FredMcD said

Having more than one version of a program may cause issues. You must remove the older programs. Then get the current full installer. Flash: Grab the uninstaller from here: Uninstall Flash Player | Windows Uninstall Flash Player | Mac Then reinstall the latest version. Flash Player Version: 20.0.0.306 Note: Windows users should download the active_x for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox). Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the active_x. https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Optional offer: McAfee Security https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Optional offer: McAfee Security

i said in which ver of firefox disabling protected mode was possible, its kind off a bug report that it can't be disabled anymore despite that there is disable option in settings & About:Config, u can disable protected mode, but protected mode will still work/run

Modificat în de Sugram22