Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Caută ajutor

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Află mai multe

Acest fir de discuție a fost arhivat. Adresează o întrebare nouă dacă ai nevoie de ajutor.

Xpcom

  • 1 răspuns
  • 2 au această problemă
  • 3 vizualizări
  • Ultimul răspuns de philipp

Mmikey9668
Mmikey9668
more options

On startup I get a message saying "Couldn't load XPCOM"

On startup I get a message saying "Couldn't load XPCOM"

Toate răspunsurile (1)

philipp
philipp
  • Moderator
more options

hi Mmikey9668, assuming that this is a question about desktop firefox... this is a problem that is usually caused by a windows system restore. please first try a clean reinstall of firefox:

  • download the full firefox setup file from https://www.mozilla.org/firefox/all/
  • uninstall firefox on the machine
  • manually delete all remaining files in the firefox program folder, which usually resides in C:\Program Files (x86)\Mozilla Firefox\
  • reinstall firefox

in case this did not help, the xpcom error message at startup might also be caused by third-party security tools: http://kb.mozillazine.org/Browser_will_not_start_up#.22Couldn.27t_load_XPCOM.22_error