This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Caută ajutor

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Află mai multe

Acest fir de discuție a fost arhivat. Adresează o întrebare nouă dacă ai nevoie de ajutor.

Firefox crashes

  • 5 răspunsuri
  • 1 are această problemă
  • 1 vizualizare
  • Ultimul răspuns de FredMcD

pk62
pk62
more options

Crashes on launch.

Installing version 39 resolves the issue, but after update, it continually crashes.

Crashes on launch. Installing version 39 resolves the issue, but after update, it continually crashes.

Soluție aleasă

Ok... I think I figured it out.

Uninstalled - nVidia Network Access Manager

Rebooted and Firefox launches and seems to work so far.

Citește acest răspuns în context 👍 0

Toate răspunsurile (5)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Try to update to Firefox 43.0.2 that has been released.

You can find the full version of the current Firefox release (43.0.2) in all languages and all operating systems here:

FredMcD
FredMcD
more options

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

aboutcrashesFx29
pk62
pk62 Deținătorul întrebării
more options

I've installed the latest version (from https://www.mozilla.org/en-US/firefox/all/) of Firefox as well, and the problem still persists.

I've tried safe mode and it still crashes.

Also tried refreshing Firefox and it still crashes.

Uninstalled, deleted the Mozilla folders, reinstalled the latest version and the problem still occurs.

bp-27cab588-e6e3-4467-8eb9-962ec2151230 12/30/2015 12:30 PM 8a502b41-00e8-48ea-8ed7-a0aff7ecd974 12/30/2015 12:30 PM bp-e60220c0-8db2-4c59-874f-e96322151230 12/30/2015 12:30 PM bp-aabd6567-a6da-4ab1-8e68-e15452151230 12/30/2015 9:32 AM bp-d8eb8274-242f-48a5-a403-b199f2151230 12/30/2015 9:32 AM bp-2ef40233-4b9c-4d21-ad2f-ec11b2151230 12/30/2015 9:32 AM bp-57122253-1643-4e42-9950-657fa2151230 12/30/2015 9:31 AM a663ae93-50e9-44d8-bf46-1ead3368800e 12/30/2015 9:31 AM bp-926eed9f-c85e-40ce-89be-293782151230 12/30/2015 9:04 AM bp-f273d252-bd69-49a3-8748-e3cf62151230 12/29/2015 9:27 PM bp-0149faf6-70eb-475e-ba81-925632151230 12/29/2015 9:26 PM bp-8f84e82f-5292-4616-baea-a77e12151230 12/29/2015 6:57 PM bp-d7702481-f369-4c3c-a561-305db2151229 12/29/2015 1:01 PM bp-73a0df5c-b587-4f93-a034-0aa662151229 12/29/2015 12:08 PM bp-0562c145-6002-413c-b4f2-543e02151228 12/28/2015 9:21 AM bp-f452dccd-dd0b-496d-872e-213fd2151224 12/24/2015 11:27 AM bp-ae6dde81-b9a6-464a-970e-f40922151224 12/24/2015 11:23 AM bp-327c9f0b-6593-40d3-8638-3ae6f2151223 12/22/2015 6:43 PM bp-b1902913-4187-47dd-afb8-8e1732151223 12/22/2015 6:43 PM

pk62
pk62 Deținătorul întrebării
more options

Soluție aleasă

Ok... I think I figured it out.

Uninstalled - nVidia Network Access Manager

Rebooted and Firefox launches and seems to work so far.

FredMcD
FredMcD
more options

That was very good work. Well Done.