Join the Mozilla’s Test Days event from Dec 2–8 to test the new Firefox address bar on Firefox Beta 134 and get a chance to win Mozilla swag vouchers! 🎁

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Caută ajutor

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Află mai multe

Acest fir de discuție a fost arhivat. Adresează o întrebare nouă dacă ai nevoie de ajutor.

Why do I keep getting the message "Thunderbird has stopped working"?

  • 2 răspunsuri
  • 2 au această problemă
  • 6 vizualizări
  • Ultimul răspuns de coley

coley
coley
more options

I keep getting the message "Thunderbird has stopped working when trying to empty my junk or trash folders, it also happens at times when message is being sent to the "sent" folder. This has only happened recently, maybe after an "update"?

I am using Win 10 and Gmail with Thunderbird 38.6.0

The program is useless if I have to spend all this time closing and reopening thunderbird. Coley

I keep getting the message "Thunderbird has stopped working when trying to empty my junk or trash folders, it also happens at times when message is being sent to the "sent" folder. This has only happened recently, maybe after an "update"? I am using Win 10 and Gmail with Thunderbird 38.6.0 The program is useless if I have to spend all this time closing and reopening thunderbird. Coley

Toate răspunsurile (2)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

using an anti virus? have we already documented it's failures here?

Are there memory issues perhaps? See https://wiki.mozilla.org/Thunderbird:Testing:Memory_Usage_Problems

coley
coley Deținătorul întrebării
more options

Thanks for your reply Matt.

I have been using VIPRE AV for some months now without problems, this has only just started maybe two weeks ago. It doesn't happen every time so being intermittent, it is hard to find the cause. It is just so annoying when it does as I have to either wait, for what seems ages, for it to clear itself or close the program and restart it has usually cleared on restart.

Coley