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I have current version of Flash Player but I get message on Pogo website I need to update it. Flash Player is working on other sites. What do I do?

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greenforestgal
greenforestgal
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I have checked on the Adobe Flash Player trouble shooting site and confirmed the current Flash Player is installed. I have cleared browser history and cache per their troubleshooting guide. I closed Mozilla and restarted my computer. I then downloaded the full version from Mozilla help option, closed Mozilla and restarted my computer. Other game sites work and I still get the message on the Pogo site I need to update. My plug-in page is calling the plug-in Shockwave Flash. Is this different than Adobe Flash Player? Can you help?

I have checked on the Adobe Flash Player trouble shooting site and confirmed the current Flash Player is installed. I have cleared browser history and cache per their troubleshooting guide. I closed Mozilla and restarted my computer. I then downloaded the full version from Mozilla help option, closed Mozilla and restarted my computer. Other game sites work and I still get the message on the Pogo site I need to update. My plug-in page is calling the plug-in Shockwave Flash. Is this different than Adobe Flash Player? Can you help?

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the-edmeister
the-edmeister
  • Moderator
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You have two Flash plugins.

  • Shockwave Flash 11.4 r402
  • Shockwave Flash 22.0 r0

Adobe Flash is notorious for not always removing old Flash Plugin DLL files as part of a Flash program update. Sometimes the user needs to uninstall Flash completely and get a clean start.

First, grab the Adobe uninstaller from here: http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html

Then download the latest Flash Plugin version from here: Select the Firefox and Netscape Plug-In - compatible applications – NPAPI - the EXE version. https://www.adobe.com/products/flashplayer/distribution3.html

Run the Flash uninstaller program, then reboot your PC. Then install the Plugin version of Flash. So you'll have a clean installation of Flash for Firefox.