Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Caută ajutor

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Află mai multe

Acest fir de discuție a fost arhivat. Adresează o întrebare nouă dacă ai nevoie de ajutor.

cant download firefox

  • 1 răspuns
  • 1 are această problemă
  • 4 vizualizări
  • Ultimul răspuns de philipp

Ratkins
Ratkins
more options

I had Firefox as a browser. For some reason I got an error. "The profile is missing". Tried to install but it wont install because of the missing profile. I uninstalled the program but still was not able to reinstall.

I had Firefox as a browser. For some reason I got an error. "The profile is missing". Tried to install but it wont install because of the missing profile. I uninstalled the program but still was not able to reinstall.

Toate răspunsurile (1)

philipp
philipp
  • Moderator
more options

hi Ratkins, please press windows-key + R and open: %appdata% a folder should open up - in there rename the folder labelled "Mozilla" to something like "Mozilla.old" and try to download/install/run firefox again.