We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Caută ajutor

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Află mai multe

Acest fir de discuție a fost arhivat. Adresează o întrebare nouă dacă ai nevoie de ajutor.

Message body displays as "View Source"

  • 8 răspunsuri
  • 1 are această problemă
  • 1 vizualizare
  • Ultimul răspuns de csilvest

csilvest
csilvest
more options

Approx 1 week ago, for no apparent reason, some messages are showing as "View Source" in the body. See attached screen snip.

I made no changes to Thunderbird settings.

The normal headers "From", "To", are missing; the "Subject" is empty.

Not every message displays like this; approx 1/2 are correct, the other half are "View Source". No obvious correlation to sender, attachment or not, etc. Seems random.

I have tried all the combinations of View -> Headers, View -> Message Body As, etc.; nothing changes.

Thunderbird 45.4.0, Windows 7 Professional.

Thanks!

Approx 1 week ago, for no apparent reason, some messages are showing as "View Source" in the body. See attached screen snip. I made no changes to Thunderbird settings. The normal headers "From", "To", are missing; the "Subject" is empty. Not every message displays like this; approx 1/2 are correct, the other half are "View Source". No obvious correlation to sender, attachment or not, etc. Seems random. I have tried all the combinations of View -> Headers, View -> Message Body As, etc.; nothing changes. Thunderbird 45.4.0, Windows 7 Professional. Thanks!
Capturi de ecran atașate

Toate răspunsurile (8)

Zenos
Zenos
more options

If you haven't done so for a while, i'd recommend you back up first.

Then I'd suggest you repair the affected folder. Right-click, Properties, Repair Folder.

csilvest
csilvest Deținătorul întrebării
more options

Thanks, Zenos. Tried that, no better.

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Restart Thunderbird with add-ons disabled (Thunderbird Safe Mode). On the Help menu, click on "Restart with Add-ons Disabled". If Thunderbird works like normal, there is an Add-on or Theme interfering with normal operations. You will need to re-enable add-ons one at a time until you locate the offender.

csilvest
csilvest Deținătorul întrebării
more options

Thanks, Matt. I should have mentioned in my original post that this happens in normal or Safe Mode.

Just restarted again, switched to normal, no better

Then restarted again in Safe Mode; no better.

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Skilled with the file system? I yes speak up.

If no; download thunderdfix and run it. It is a rubbish program, but it automates the task in deleting MSF files from Thunderbird when weirdness sets in.

csilvest
csilvest Deținătorul întrebării
more options

Matt: Skilled enough... and have a backup so no worries...

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

This is best done from a command prompt. you can do it in windows but it is tedious. Close Thunderbird

So windows key + R cmd and enter type 

cd %appdata%\Thunderbird\profiles

Enter 

del *msf /s

Enter

close the command prompt and restart Thunderbird

csilvest
csilvest Deținătorul întrebării
more options

Matt: all *.msf files deleted. On restart, same problem.

Here's an interesting tidbit. I did a "View Source" on a message and saved it as a file; then I "select all" in the message display in Thunderbird, copy & pasted into a second file. On diff'ing the 2 files, there is a difference:

--- S:/docs/thunderbird-1-cp-from-inbox-display.txt Fri Nov 4 15:19:32 2016 +++ S:/docs/thunderbird-1-viewsource.txt Fri Nov 4 15:18:42 2016 @@ -0,0 +1,7 @@ +From - Fri Nov 04 00:23:42 2016 +X-Account-Key: account5 +X-UIDL: 1478233024.635449.p3plgemini17-10.prod.phx.2354431744 +X-Mozilla-Status: 0001 +X-Mozilla-Status2: 00000000 +X-Mozilla-Keys: + @@ -42,0 +50 @@ Email: lurie.10.9t@mail.ru +

So the "View Source" version has 6 lines (+ a blank line) at the start of the file.

Edit to add: doing same steps on another email shows same 7 lines are in the View Source version but NOT in the displayed version. One of the 7 lines is different (the X-UIDL: line differs).

Edit2: of the 24 emails I rec'd overnight, 18 were displayed correctly, 6 were displayed "View Source" like.

Modificat în de csilvest