This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Caută ajutor

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Află mai multe

Acest fir de discuție a fost arhivat. Adresează o întrebare nouă dacă ai nevoie de ajutor.

After reset firefox, lost all bookmarks. Restore bookmarks is failing, what to do?

  • 1 răspuns
  • 1 are această problemă
  • 4 vizualizări
  • Ultimul răspuns de cor-el

PMPG
PMPG
more options

Restore bookmarks says " Unable to process the backup file". Lot of data is lost and also there were no mention of bookmarks will be lost. :( . Please help is getting my data.

Restore bookmarks says " Unable to process the backup file". Lot of data is lost and also there were no mention of bookmarks will be lost. :( . Please help is getting my data.

Toate răspunsurile (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

This can happen when the places.sqlite file in the profile folder is corrupted.

You can check for problems with the places.sqlite database (bookmarks and history) in the Firefox profile folder.

See also:

If the Places Maintenance extension can't repair the places.sqlite database then remove all places.sqlite file(s) in the Firefox profile folder to make Firefox rebuild the places.sqlite database from the most recent JSON backup in the bookmarkbackups folder.

See also:

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.