This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Caută ajutor

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Află mai multe

Acest fir de discuție a fost arhivat. Adresează o întrebare nouă dacă ai nevoie de ajutor.

Passwords Will Not Save, Nor Will "Password Exporter" work.

  • 22 răspunsuri
  • 11 au această problemă
  • 28 de vizualizări
  • Ultimul răspuns de Happy112

more options

I recently bought a new computer. I transferred my Firefox profile from my old computer to my new computer, which worked like a charm. Although everything is working well, there is one thing that won't work. Passwords will no longer save. I don't even get the drop down box that gives the option to save a password. And no matter what I try, there are no "Saved Logins" in my "Saved Logins" section.

Also, as a backup, I had saved my passwords from my old computer using the "Password Exporter" extension. But when I try to import those passwords to my new computer, all the options on the extension turn grey and freeze. I hit the "Import Passwords" selection, after going to Options - Security - Import/Export Passwords. But although I'm able to click the option "Import Passwords" in the little box that appears, as well as choose the correct saved XML document, as soon as I do, every choice turns grey and freezes.

I've tried everything I could find here in the help section and nothing, none of the fixes, have worked. Please help!

I recently bought a new computer. I transferred my Firefox profile from my old computer to my new computer, which worked like a charm. Although everything is working well, there is one thing that won't work. Passwords will no longer save. I don't even get the drop down box that gives the option to save a password. And no matter what I try, there are no "Saved Logins" in my "Saved Logins" section. Also, as a backup, I had saved my passwords from my old computer using the "Password Exporter" extension. But when I try to import those passwords to my new computer, all the options on the extension turn grey and freeze. I hit the "Import Passwords" selection, after going to Options - Security - Import/Export Passwords. But although I'm able to click the option "Import Passwords" in the little box that appears, as well as choose the correct saved XML document, as soon as I do, every choice turns grey and freezes. I've tried everything I could find here in the help section and nothing, none of the fixes, have worked. Please help!
Capturi de ecran atașate

Soluție aleasă

No, I wasn't in safe browsing. That was one of the first things I checked even though I never use safe browsing.

I goggled answers to this password mystery for 3 days before coming here. Then I spent a few days here trying everything everyone suggested. There were no new solutions left to try.

So, I "Refreshed Firefox." And it worked like a charm! I lost my add-ons, but that's no big deal since I know what they were and can easily get them again.

What a relief to have my passwords back! (Refresh is not such a scary thing after all!)

Thanks everyone for trying to help me!

Citește acest răspuns în context 👍 1

Toate răspunsurile (2)

more options

Soluție aleasă

No, I wasn't in safe browsing. That was one of the first things I checked even though I never use safe browsing.

I goggled answers to this password mystery for 3 days before coming here. Then I spent a few days here trying everything everyone suggested. There were no new solutions left to try.

So, I "Refreshed Firefox." And it worked like a charm! I lost my add-ons, but that's no big deal since I know what they were and can easily get them again.

What a relief to have my passwords back! (Refresh is not such a scary thing after all!)

Thanks everyone for trying to help me!

Modificat în de Allygator

more options

Well done   !!! You've done a terrific job and I sure am glad that you've got things back to normal.

Would you be a dear and mark your last post as   'Chosen Solution'   ?

That way others will know what solved the problem and they might benefit from it.

Thank you in advance   !

  1. 1
  2. 2