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Why does Firefox shut off seconds after my home page appears?

  • 3 răspunsuri
  • 1 are această problemă
  • 2 vizualizări
  • Ultimul răspuns de FredMcD

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This happens only since today's upgrade of Firefox. I initially had trouble getting it to go to my homepage, (MSN.com), instead of the Firefox search page. Once I did it began to shut off immediately after initializing, unless I could open the menu button fast enough.

This happens only since today's upgrade of Firefox. I initially had trouble getting it to go to my homepage, (MSN.com), instead of the Firefox search page. Once I did it began to shut off immediately after initializing, unless I could open the menu button fast enough.

Soluție aleasă

It could be the work of one of your add-ons. Type about:addons<enter> in the address bar to open your Add-ons Manager. Hot key; <Control> (Mac=<Command>) <Shift> A)

In the Add-ons Manager, on the left, select Extensions. Disable a few add-ons, then Restart Firefox.

Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All Of them.

If the problem continues, disable some more (restarting FF). Continue until the problem is gone. After, you know what group is causing the issue. Re-enable the last group ONE AT A TIME (restarting FF) until the problem returns.

Once you think you found the problem, disable that and re-enable all the others, then restart again. Let us know who the suspect is, detective.

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Is it closing or crashing?

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

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It just disappears from the screen, but not when I open in safe mode. I am, unfortunately fairly computer illiterate, and was glad I could get back here to answer. When I "refreshed Firefox" again, all worked well, but I cannot get my MSN homepage without it happening all over again.

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Soluție aleasă

It could be the work of one of your add-ons. Type about:addons<enter> in the address bar to open your Add-ons Manager. Hot key; <Control> (Mac=<Command>) <Shift> A)

In the Add-ons Manager, on the left, select Extensions. Disable a few add-ons, then Restart Firefox.

Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All Of them.

If the problem continues, disable some more (restarting FF). Continue until the problem is gone. After, you know what group is causing the issue. Re-enable the last group ONE AT A TIME (restarting FF) until the problem returns.

Once you think you found the problem, disable that and re-enable all the others, then restart again. Let us know who the suspect is, detective.