This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Caută ajutor

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Află mai multe

Acest fir de discuție a fost arhivat. Adresează o întrebare nouă dacă ai nevoie de ajutor.

When I put the cursor on a link it shows this huge window of information

  • 3 răspunsuri
  • 2 au această problemă
  • 2 vizualizări
  • Ultimul răspuns de madman65

more options

How do I stop the information window popping up every time I put the cursor on a link? It's a box about 4 sq, inches above the link.

How do I stop the information window popping up every time I put the cursor on a link? It's a box about 4 sq, inches above the link.

Soluție aleasă

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window
Citește acest răspuns în context 👍 0

Toate răspunsurile (3)

more options

Soluție aleasă

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window
more options

Does the box identify the source of the information? I've seen websites that have mouseover popups, but there's no built-in feature like that as far as I know.

more options

Thank You for your help. This is a HP15 running win 10, I shut off the hardware acceleration and the problem went away.