This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Caută ajutor

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Află mai multe

Acest fir de discuție a fost arhivat. Adresează o întrebare nouă dacă ai nevoie de ajutor.

cannot access internet

more options

When on an open network like hospital or hotel, I cannot access the Internet

When on an open network like hospital or hotel, I cannot access the Internet

Toate răspunsurile (1)

more options

Often public hotspots require you to authenticate before you can browse. When they redirect from your intended address, Firefox often objects to a fake SSL certificate. Is that what you're experiencing?

The best workarounds are:

(1) Let Android handle the authentication page outside of your browser. This usually happens automatically on my device but it may vary between versions or manufacturers.

(2) Go to an insecure address like http://example.com to satisfy the hotspot before proceeding to sites you really want to visit.